Grosvenor Gardens by Capital

good location and service

We had a very disappointing experience with this host. We booked this property almost six months in advance for our trip to London, and just recently the host cancelled our reservation without providing any explanation. This left us scrambling to find alternative accommodation at the last minute, which was both stressful and costly. We trusted that our booking was secure, especially after such a long time, and this cancellation showed a complete lack of reliability and consideration for guests. I would not recommend booking with this host if you are looking for a dependable place to stay.

GHOSTED LOST THOUSANDS$$ I planned a vacation with friends and booked here. I was told I would receive an email 24 hours in advance of arriving with check-in information and an employee meeting us there with code access to the premises. I received nothing. No one on premises and the phone line was disconnected. Vacation ruined and left stranded on the streets of London

SCAM! READ REVIEWS! Numerous others, as well as my family booked this facility and were left stranded on the street upon arrival. Nobody met us to give access to our flat as we were instructed they would, and no one is on site to help. There is no way to contact them and they disconnected their phone line. They took our money and ran!!

Grosvenor Gardens by Capital canceled my reservation and left my family stranded on the streets of London. We booked our trip and paid months in advance and upon arrival attempted to contact them to meet us at the property to gain entry as they instructed us too. They disconnected their phone line and left us stranded. Upon investigation, I have found that this is a common occurrence for other travelers. This property is a scam for international travelers. STAY AWAY!! SCAM!!