STG Hotel Oxford Street – formerly St Giles London Hotel

Arrived at 14:20, with a check-in time of 14:00 clearly stated on my booking confirmation. However, I was told at reception that I would need to pay £20 to check in before 15:00. I showed my confirmation email, which made no difference. The staff member explained that the hotel had been sold and that the new owner had changed the check-in policy, saying bookings made before the sale contained the old information. However, I made my booking on 15 January, after the reported sale, and my confirmation email is also dated after this time, yet still states a 14:00 check-in. When we entered the room, there was no kettle, no cups, no complimentary tea or coffee, and no hand towels. When I asked at reception, the staff member was not surprised and explained that tea and coffee facilities had been removed from the rooms and were now only provided if guests requested them. I asked for these items and they were brought to the room, which I appreciated, along with two hand towels. However, the hand towels were later taken by housekeeping and not replaced, which gave the impression of cost-cutting measures. The rooms themselves were extremely tired and dated, with curious chipboard-style built-in wooden furnishings that would have looked more at home in a 1940s railway station waiting room. Overall, the entire experience was miserable and very disappointing, and it fell far below what was advertised and what I reasonably expected based on my booking.

The STG Hotel is fantastically located and the lobby is well presented, but our room was very small and not particularly clean. In the corner of the room below the window there was a large damp-looking stain (see photo) on the carpet and the bathroom had signs of wear and tear. The carpet was old and didn't seem clean and there was barely enough room to walk around the bed. This hotel made us wish we were in a budget chain hotel instead.

Great location and very clean, and the hotel its in the heart of Oxford street.

The location is great— it’s right next to Oxford Street, with plenty of shops and restaurants, and very convenient access to buses and the underground, all within walking distance. The room was clean and well-maintained. The only minor downside is that it can be a bit noisy due to the busy street outside. Overall, I would still recommend this place for its location and convenience.

They hotel lobby was great. But the room is old .and simple furniture.

Everything was okey, the room a bit outdated but overall okey. However the heater didnt work and the remoate tv also didn’t work. Throughout the stay, it was okey but the services for me a bit out, no etiquette and the attitude for me not so good.