Park Plaza Westminster Bridge London Reviews

It is our second time staying in this hotel. We always have the best time here ! Executive lounge is a great addition for some special ambiance!

Well that wasn’t a really pleasant stay. The location is perfect; however, the service was not of a high level. Attaching this for your reference…

Let's start with the positives: The hotel is located at the south end of Westminster Bridge, about a 6-7 minute walk from Waterloo Underground Station. From the room, you can see the London Eye and City Hall. This hotel is perfect for families, as its one-bedroom king suite is approximately 40 square meters and features a separate living/sleeping area. Upon entering, there's a sofa bed, and further inside is the king bed, with separate TVs in both areas. This setup can comfortably accommodate two adults and two children, with a bathroom in the middle. It feels spacious even with more people, and there's plenty of room for luggage. I was pleasantly surprised to find a microwave in the room. Now, for the downsides: Housekeeping service is quite basic; daily cleaning only involves emptying trash, changing towels, and making the bed. They occasionally even forgot to clean. Before check-in, I received an email stating we could get a complimentary bottle of wine if we opted out of housekeeping, but no one offered it proactively when we checked in. The hotel's breakfast is extremely repetitive; not a single dish changes daily, making it very monotonous. It's the same baked beans, sausages, and roasted tomatoes every single day... After an 8-day stay, we were thoroughly fed up with it. However, if you don't eat breakfast there, your options outside are mostly just sandwiches. The hotel does not proactively provide toothpaste, toothbrushes, or slippers. You have to ask the front desk at check-in or call from your room to request them.

We booked a family suite. The room was quite dark, and staying for four nights made it feel a bit oppressive. Housekeeping cleaned every night, but even with a tip, they never replenished the bottled water. Since we checked in and out via the app, we didn't really experience much in terms of service. Slippers were not proactively provided; you had to request them from the front desk. Overall, it was just okay. The location was decent, but be wary of pickpockets around Big Ben. There's a convenient taxi stand right outside the entrance, and it's within walking distance of Waterloo Station.

The hotel boasts an excellent location, right by Westminster Bridge. A supermarket and drugstore are just a 3-minute walk away, which is super convenient for shopping. Waterloo Train Station is also only a 5-minute walk.

The facilities are a bit dated, but the room itself was very large and spacious. The hotel breakfast was also quite good. Mobile self-check-in is available, so you don't need to go to the front desk. You can also handle check-out on your phone and simply leave. Be aware that it can get quite noisy on weekends. My next-door neighbors were screaming and making a racket all night; they sounded like young people, likely drunk and having a wild party. Also, make sure to lock your door securely and consider propping something against it, as someone tried to open my door by pulling the handle past 5 AM, which was quite alarming.

I often stay at this hotel. It's situated on the South Bank of Westminster Bridge, directly opposite Big Ben. The London Eye is just a 5-minute walk away, making it incredibly convenient for transport and sightseeing, especially for first-time visitors to London. Naturally, due to its prime location, the hotel can get quite crowded with tourists. Some rooms that don't face the street can have poor air circulation. The swimming pool is also rather small, making it almost impossible to swim in during peak tourist season. However, if you're visiting outside peak times, you can leisurely enjoy your breakfast with a direct view of Big Ben from your window.

The hotel's location is excellent, with Big Ben directly visible from the corridor. However, I found the artwork on the wardrobe in the room quite puzzling; for a solo guest, sleeping opposite that face could be a little unsettling. The power outlets were incredibly thoughtful, offering UK, Chinese, and US plug types, so there's no need to bring a travel adapter.

We had a good time at Park Plaza London Westminster Bridge, from reception to room layout and super convenient location, we did enjoy our stay for 3 nights. One bonus at this hotel that we found out the room has a microwave and mini fridge, which is super useful if traveling with kids. Highly recommend to anyone who wants to stay at famous landmark like Big Ben, London Eye or Waterloo Station etc.

Great location but the service at the front was so slow and was waiting for just check-in more than 30 minutes. If the hotel can improve only front desk check-in it would be great. Absolutely will be back again. Nice view the big ben just in front of the hotel.

Location is excellent. Room is big enough. Highly recommended

Stayed here in two rooms as a family. Hotel was clean and staff were excellent. Exceptionally friendly and willing to help with any queries.

Excellent hotel but was left waiting in a que for nearly 40mins waiting to check in. Only downside to what was a great weekend

Fantastic location,breakfast was really good so much selection,staff so helpful love the pool and spa