The Royal Horseguards Hotel, London

What a welcoming hotel. Staff were attentive, beautiful room, great location. Perfect stay

Hotel view is stunning from the garden view room. Service is great and great in the 5 star standard. Unfortunately, all facilities in the room are outdated. Even the soundproofing is bad. I can heard alarm from everywhere and can heard my next door chitchatted. This is so bad if for require a comfort level.

I had booked a Deluxe Double Room, and this was our second time staying at the property. Our first stay was excellent, which is why we chose to return. Unfortunately, this time was very disappointing. The room was not properly cleaned, and there were no welcome drinks provided, whereas during our previous stay we received two bottles of wine (red and white). Most importantly, we had stayed in the same room type before, but this time we were clearly given a Standard Double Room instead of the Deluxe Double that we booked. When we raised this issue at the front desk, the two female staff members were extremely rude and unprofessional, insisting that we were wrong and that they had given us the correct room. Their attitude was mannerless and disrespectful. Overall, this experience was very disappointing. I would not recommend this place and will never stay here again.

We were upgraded to an apparently larger room, goodness knows how small our originally booked room would have been because I wouldn't describe what we had as large by any means. It did have a view of The Thames and the London Eye, but I don't tend to spend much time looking out of my room window. Plus points the mini bar was ALL complementary, but I found the whole hotel dated and worn, with no wow factor, which I expected for the very expensive cost of two nights.

Dated hotel rooms, stained carpet, old bathrooms in desperate need of refurb. Great location and lovely reception area but that’s where it ends. A hotel that shouldn’t have a 5 star rating.