Royal Garden Hotel Reviews

Right by Hyde Park, the hotel offers valet parking. The rooms are spacious, simple, and clean. Breakfast has a decent variety, and the service is excellent. They even managed to retrieve my forgotten jacket! 😉

Had a great stay, came back to London after a tour around the UK and checked in again. The hotel's location is excellent, within walking distance of Kensington Palace, Hyde Park, and the Royal Albert Hall. The bus stop is right outside. I particularly enjoyed the shops on both sides of the street leading to the subway station; it has all the well-known chain stores in the UK. Honestly, the price on Trip.com was the best option among all booking platforms.

Good location good service

A wonderful stay in this hotel

The Royal Garden Hotel in London offers a sophisticated and welcoming experience in one of the city's most beautiful locations. Overlooking Kensington Gardens and Hyde Park, the hotel provides stunning views that offer a peaceful escape from the urban hustle. The service is consistently professional and attentive, ensuring that every guest feels well-cared for from arrival to departure. The rooms are spacious, elegantly designed, and equipped with modern amenities, making them perfect for both relaxation and business.

Safety: The hotel is located in the Kensington area, right next to the gates of Kensington Palace, so it feels very safe. Location: Bus stops are right outside, and nearby tube stations offer direct Circle and District line access to most major London attractions. Facilities: The hotel has been renovated, making it relatively new for London, very comfortable, and amenities are Penhaligon's. Service: The front desk, concierge, housekeeping, and restaurant staff were all very polite; normal English communication was met with no discrimination. Overall, I had a great stay and would definitely come back.

This is a must-stay when you're in London! The location is absolutely superb, right next to Hyde Park and the Royal Albert Hall, and it's incredibly convenient for visiting Harrods. The breakfast spread is extensive and delicious. The front desk and concierge staff are all professional, friendly, and provide excellent service!

Upon arrival at the Hotel we was greeted professionally and by great friendly porters/doormen. Then again at the reception we was greeted by friendly and professional staff, who then proceeded to give us an upgrade to an amazing studio apartment. Everyone and everything about this Hotel was amazingz We’d like to thank the staff for making our stay memorable and pleasant. 100% we will be returning to The Royal Garden Hotel.

The room was relatively spacious, and the service was consistently good. The cleanliness was impeccable, and the location was fantastic with countless restaurants nearby.

I must recommend this hotel to you. I spent three very pleasant nights here and booked two rooms. My family of three came to London for a trip to celebrate my daughter's high school graduation and her upcoming college life. I specifically wrote to the hotel to tell them that this was a graduation trip. The hotel was very thoughtful and prepared a celebration cake and welcome fruits for us. During the three days of my stay, I had a very pleasant accommodation experience.

No Star Review – Lost Personal Belongings & Completely Inadequate Investigation My experience at Royal Garden Hotel was extremely disappointing and deeply concerning. During my stay, I lost personal belongings including my wallet, which contained a credit card, my national ID, and less than £500 in cash. The disappearance occurred during the period between my check-in and departure. To this day, there is no explanation as to how these items went missing. What is most troubling is not only the loss itself, but the hotel’s handling of the situation which raises questions about what happened.. When I reported the matter, I requested a thorough, evidence-based investigation. I asked for: • Safe log records • Room entry log records (key card access history) • Basic technical details of the in-room safe • Confirmation of who accessed the room and when These are standard procedural elements in any serious internal review. Instead, the hotel management: • Refused to share the safe log details • Refused to provide room access records • Declined to provide technical information about the safe • Rejected full responsibility without presenting documented findings • Concluded their “investigation” in less than one working day I was told by security management that their procedures are “very serious” and conducted in a “standard professional manner.” Yet the entire review appeared to be completed in under 24 hours, without transparency, without documentation shared, and without meaningful engagement. All I requested was a proper investigation based on facts, with the results shared so that I could review the timeline and possibly refresh my memory. Instead, the response felt dismissive and defensive. Rather than exploring all possibilities, the approach seemed focused on distancing the hotel from responsibility and suggesting that I must have lost the items elsewhere — despite the fact that the disappearance occurred during my stay. There was no collaborative effort, no transparency, and no willingness to provide even basic log documentation that would normally form part of a standard security review. For a hotel that presents itself as operating at high corporate standards, this level of investigation and customer care was far below any standard that you can imagine. There was no serious investigation, and all my through investigation request rejected. The hotel is not providing any evidence but blaming client and convincing client that something else is happened outside of their hotel. Losing personal identification documents and cash is stressful enough. Facing a dismissive, ignorant, and uncooperative response from hotel management makes the situation significantly worse. I strongly advise future guests to: • do not bring any belongings to this hotel, and do not use their safe! This experience was not only disappointing — it was alarming in terms of accountability and procedural transparency. I WOULD NOT RECOMMEND ANYONE TO EXPERIENCE SAME, AND YOU SHOULD READ THIS AS A WARNING ABOUT WHAT MIGHT HAPPEN WHILE YOUR STAY IN THIS HOTEL.

Excellent hotel, amenities, location and views of Hyde Park + Palac

Great location Friendly staff Team responded quickly to requests

It was just okay, and you couldn't open the windows. They also weren't willing to help us change our itinerary. The staff's attitude was good, though.