Hampton Inn Long Beach Airport

I stayed twice in about two weeks. I would rate first night at 9/10. Staff was super nice, pool was great, place was clean and had great shampoo and conditioner. Only cons were really uncomfortable beds and the homeless using the pool (which I actually love, just wish they were offered a shower first). Second nights stay was awful. Staff was surface polite, but very short and left us feeling like an inconvenience at every interaction. This was polar opposite of our first visit and set the mood of our stay. From there, the pool was closed for our stay (found out at 9pm it was re-opened, but by then it was cold and windy out) and the bed was uncomfortable to the point of keeping us up all night. I have spent a quarter of the money on stays with clean rooms, comfortable beds and friendly staff. Honestly, the rude girls at the front desk completely ruined the stay. We received a text that night asking how are stay was going and offering assistance for anything we need. I told them the stay was a 3 compared to a 10 due to staff and pool. They said “good news! The pool is open!” They never addressed the staffing issue and it felt very invalidating.

The air conditioning units in the rooms are noisy and have a constant dull, monotonous sound. I have stayed at the property twice, on two different floors and different rooms...same problem!