Yuxianshengleon
October 26, 2024
This time I booked a private villa with a price of 2,058 yuan/night.
1. There is a problem with drainage in the room, whether it is the bathroom or the wash basin.
2. The soaking pool in the villa room is too small and not suitable for two people.
3. There are many mosquitoes in the room.
4. What’s even more annoying is the breakfast room! Not only did the food in the breakfast room taste bad (it was a waste of ingredients), but the service was even worse. In the morning, I brought my 7-year-old child to the restaurant and was stopped at the door to charge Xiaobao for his meal. He lost his temper at the door and got it. After entering the restaurant, I met a person who seemed to be the restaurant manager, but he did not have the level of a manager. He blamed us guests and looked down on the guests (like why he came to our hotel if he couldn't pay) and had a quarrel with the manager. After that, it was just a matter of taking the baby to have his height measured. One had no appetite for breakfast.
Finally: Contact Ctrip to decisively cancel your hotel stay on the second night.
Summary: If a hotel sacrifices the guest experience in exchange for profits and profits, then the hotel will inevitably run worse and worse.
One last word for the hotel: Hardware attracts customers, service retains them.
Finally, I would like to thank Ctrip for its full coordination and responsibility. During the dispute with the restaurant, Ctrip's customer service staff understood the whole process and said: If this hotel even charges for the child's meal, then Ctrip will fully compensate.
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