Cara

Running a boutique high end hotel in the second largest city in the US is hard, especially when your competition is famous international hotel brands. The Cara Hotel falls short of the high expectations of its guests by repeatedly failing on basic needs and expectations. My wife and I spent last weekend in the hotel while visiting family in town. This was our second stay. The rooms are small, and as a result no complimentary coffee or small bottles of water are available in the room. This is frustrating for East Coast travelers who wake up early to find out no coffee or food service is available in the lobby until 7AM—making it necessary to walk 5 blocks to Starbucks. During our recent stay, housekeeping took our towels and did not replace them, nor did they empty our trash containers. We came back to the room wanting to shower, but had to wait until replacement towels were located. During our previous stay, we made reservations for 4 to entertain family for a special occasion. We were seated 45 minutes late after some beautiful people were seated before us. It wasn’t clear whether the restaurant had overbooked or just bumped us despite our having a reservation. We did not eat at the restaurant during our recent trip.

Lovely Stay My girlfriend and I checked in a couple of days ago and immediately fell in love with the hotel. It’s a beautiful boutique hotel that is very close to the Hollywood Bowl and Universal Studios. The restaurant had delicious food and great drinks. They play good music and have a cute decorative pool. Our room was well kept and had everything we needed. The bed was as comfortable and we absolutely loved the little balcony overlooking the restaurant/courtyard,

Food is excellent. Any meal we had there was very good. Service is a little slow but other than that we really like it! The bed was not as comfy as the first time we were there 2 years ago :( The mattress needs to be refreshed. One side was deeper than the other.

Loved almost everything from the staff interactions to the lovely dinner and breakfast served at their restaurant. Areas a little rough to get find at first, but once called we were directed to the front for valet. Gets my stamp of approval .