Palm Beach - Excel Hotels & Resorts

Do not save on hotel on Tenerife! This hotel has great location , beach right behind the back door c lots of restaurants, shops, marine is walking distance. But we faced lots of issues : the AC didn’t work in one of the rooms , phone didn’t work, be ready for bed bugs ( they didn’t bite us , but see the pictures attached ), the windows are not sound proof and there are a lot of getto people in this hotel, so prepare for long night party . The fire detector was red, doubt that they changed batteries since the hotel was build. The huge plus is the breakfast, honestly better than some Marriott or Hilton we been to . Lots of variety of food. Breakfast 8-10( pretty late , but worked with our schedule) .

The resort is in need of a revamp. The poolside and beaches is good but the rooms are old and the furniture looks dated and worn out . The apartment size is big though, and equipped with utensils, pots , microwave , kettle etc . I knew it was quite old but I hadn’t realised it was that old. Breakfast is adequate

Not sure will return anytime soon The rooms are very old and dated bathroom door wouldn’t shut door frames coming away and split no real lock on patio door Mattress terrible Couch it bad condition Stayed here about 12 years ago and don’t think it’s been touched since then Pool area nice and entertainment team fab not sure will return anytime soon This hotel use to be really good standard but seems to be catering more now for young ones on the gang holidays that aren’t too worried about the condition of there rooms

A review is always a personal experience. In my case, a terrible one, june 2025. Pictures on there website and profided to ******* are old. Rooms are old, dirty and lot of things broken or rotting away. Chairs not white anymore but yellow-ish stains. Its in the middle of club area, thats ok if you did your research but would be helpfull to mention it. Lot of drunk people shouting, screaming on the street at 4 at night but also in the hotel. Slaming doors, moving chairs, screaming and adult noices. But also fighting drunk families, crying kids of fighting parents, woman screaming for help being drunk at nights on the balcon multiple nights. Asked multiple times for a different room and complained.But hotel was fully booked and could not do anything. Only think staff could do is try to give the drunk people a yellow card, with multiple yellow cards those people get kicked out. Staff member told me that never happens. Showed pictures to ******* helpdesk and they immediately called the hotel, hotel did not reply. ******* gave me €125 voucher to book a other hotel immediately and they asked for refund from the hotel. Checked out at hotel manager 3 days early and he asked why I never told anything and went to ******* to complain..so he did know about it?!?! He told me the hotel has a lot of young guests and they bring in money. Hotel sayed they would reply to ******* withing a day.. thats 5 days ago and still no answer. Can not add pictures in ******* app.