Unnamed Road, Luang Prabang, Luang Prabang Province, LaosView Hotel Details
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Hillman International Hotel Guest Reviews
4.4/5
Very Good
28 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.6
Cleanliness4.4
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All reviews(28)
Positive reviews(26)
Reviews with photos/video(9)
Friendly staff(11)
Awesome stay(9)
Clean and tidy(7)
Awesome rooms(7)
Classy environment(5)
Negative reviews(2)
Deng sanyuetaohua
Deluxe Double Room
Stayed in Jan 2025
Couples
13 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The room is big, the balcony is wide, the hygiene is good, and the breakfast is delicious! There is still room for improvement in service and more efforts should be made to improve the grade.
Original TextTranslated by Google
6/7
Response from Property: 非常感謝您對我們希爾曼的認可與建議,我們一定繼續努力!期待您與家人再來拉邦,再續我們的情誼!
Zuijianengyuan
Deluxe King Bed Room
Stayed in Jan 2025
Business travellers
5 review
4.2/5
Very Good
Posted on Feb 19, 2025
The room was decent, the bedding was decent, the breakfast was decent. The service was great, almost everyone could communicate in Chinese.
Original TextTranslated by Google
Response from Property: Thank you Mr. Zhou and his team, welcome to Luang Prabang again!
Guest User
Standard Double Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 11, 2025
The accommodation is very comfortable, the environment is good and the hygiene is very clean.
Original TextTranslated by Google
Response from Property: Thank you Mr. Rao for your compliment! I wish you a pleasant trip in Labang and look forward to seeing you and your family come to Labang again!
Guest User
Deluxe King Bed Room
Stayed in Dec 2024
Couples
3 review
4.0/5
Very Good
Posted on Feb 2, 2025
The location is quite remote, so it is very quiet. The room is large and clean. The breakfast looks ordinary, so I didn't eat it.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you for taking the time to evaluate our hotel during your busy schedule. Your feedback is very valuable to us. First of all, thank you very much for your affirmation of the hotel room. We have been committed to providing guests with a spacious and clean accommodation environment. I am glad that you can feel our intentions. The quiet environment allows you to relax better, which is exactly what we want. Regarding breakfast, we are very sorry that you found it unsatisfactory. Breakfast is an important part of starting a good day. We will listen carefully to your feedback and further optimize the variety and quality of breakfast so that you can enjoy a richer and more delicious breakfast during your next stay. Thank you again for your support and understanding. We look forward to seeing you again at Hillman International Hotel. We will continue to work hard to provide you with better services.
Anonymous User
Standard Double Room
Stayed in Aug 2024
Travel with friends
5.0/5
Outstanding
Posted on Sep 7, 2024
It's a pretty good hotel. Along, a Laotian boy, took the initiative to help us with our luggage. The environment is very clean, similar to domestic star-rated hotels. The living environment is very quiet. The food is delicious. There are Laotian and Chinese dishes. It's very beautiful to see a swimming pool here. I like this style very much. I will come again next time
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel and sharing such a positive review! We are glad to hear that you were impressed by the attentive service of Mr. Along, the clean environment of the hotel and the delicious food. We are committed to providing a comfortable and peaceful accommodation experience for every guest, while also paying attention to the taste needs of different guests.
We are very proud of your praise for the pool, and hope that you will have more opportunities to enjoy our facilities and services when you come again next time. We look forward to seeing you again, and we will continue to provide you with excellent service as always.
I wish you a pleasant journey and look forward to serving you again in the near future!
Guest User
Standard Double Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 31, 2024
A very satisfying stay experience, especially the outdoor swimming pool of the hotel gave me a big surprise
1: The front desk receptionist is a Laotian girl who is very polite and proactively arranges for front desk colleagues to help me carry my luggage (and welcome tea)
2: The guest rooms are quite satisfactory. After all, in Laos, the basic facilities are complete and the bedding is very good.
3: There are Laotian and Chinese dishes for breakfast the next day. Although there is a language barrier in the restaurant, they are very welcoming.
4: What surprised me the most was the outdoor swimming pool, which was very pleasant and comfortable.
This hotel is highly recommended and has a very high character ratio.
Original TextTranslated by Google
Response from Property: Your praise is the best recognition of our hotel. We will continue to maintain high-quality services and prepare for your next visit. Love you, meh!
Guest User
Standard Double Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
The overall environment of this hotel is good, the rooms are spacious and bright, and the service staff are warm and thoughtful, making people feel relaxed and convenient.
Original TextTranslated by Google
Response from Property: 感謝您的認可!期待您再來琅勃拉邦,希爾曼酒店全體員工敬上
Guest User
Standard Double Room
Stayed in Jan 2025
Solo travellers
1 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The room is clean and tidy, there is a clean and disinfected swimming pool, the environment is quiet, it is a good hotel for business trips and tourism, it is very close to the Grand Palace and the sunset attraction of Mount Puch, the front desk can speak Chinese
Original TextTranslated by Google
Response from Property: Hello, Ms. Liu! Thank you very much for your recognition and praise of our hotel! We have been committed to providing you with a comfortable, clean and convenient accommodation experience. We are glad to hear that you are satisfied with the cleanliness of the room, the hygiene of the swimming pool and the quiet environment of the hotel. The hotel's excellent location also allows you to easily go to major attractions and facilitate your travel. The Chinese service at the front desk also allows you to communicate more conveniently during your stay. We will continue to work hard to continuously improve the quality of service and look forward to your visit again!
Guest User
Deluxe King Bed Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Very satisfied
Service: Very good, the lady at the front desk can also help to exchange Kip, the exchange rate is very good, the price-performance ratio is very high, it is no exaggeration to say that the service can be compared with the five-star hotels in Sanya, all in Chinese, barrier-free communication, it is recommended by independent travelers
Original TextTranslated by Google
Response from Property: Dear Mr. Wang, hello! Thank you very much for choosing to stay at our Hillman International Hotel with your family in Luang Prabang this Spring Festival. Your satisfaction is our greatest honor! We are very pleased to receive your good comments, especially your high recognition of the front desk service, which is a great encouragement to us. We will convey your affirmation to every employee and encourage them to continue to maintain this enthusiasm and focus to provide better services to every guest. In the future, whether you are traveling independently or in other ways, we look forward to serving you again and making you feel the warmth and comfort of home. Thank you again for your support and love, and wish you a happy life! Hillman International Hotel
Laobuershenweikedemengxiang
Deluxe Double Room
Stayed in Dec 2024
Family
60 review
4.7/5
Amazing
Posted on Feb 4, 2025
The hotel is 2 kilometers away from Foreigner Street, which is only four or five minutes away by motorcycle. The advantage is that it is very quiet. The key is that the boss is super enthusiastic and takes care of food, accommodation, transportation and all the problems you encounter in Luang Prabang. It's really great. The hotel delivers a large bowl of fruit every day. If you can’t finish it, they will send it every day. Before you leave, there are two large bowls full of fruit in the room. All in all very satisfied.
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Response from Property: Dear Mr. Wu and your family: Thank you very much for taking the time to write such a wonderful review for us! We are sincerely happy to see that you are satisfied with and like our hotel. Our hotel is committed to providing you and all other guests who choose our Hillman Hotel with warm hospitality. We always believe that every guest is our friend, and we hope to do our best to provide you with all-round care and assistance for your journey. Whether it is food, accommodation, transportation, or any problems you encounter in Luang Prabang, we are willing to help you solve your problems so that you can enjoy your trip without worries. As for the daily complimentary fruits, this is a token of our appreciation. We hope that while you are tasting the local delicacies, you can also enjoy the health and sweetness brought by the fresh fruits. We look forward to seeing you again, and we will continue to provide you with warm and thoughtful service as always. Thank you again for your support and recognition! I wish you a happy life!
Guest User
Standard Double Room
Stayed in Nov 2024
Solo travellers
2 review
1.0/5
Posted on Jan 13, 2025
The hotel owner is Chinese and very unfriendly.
What's even more absurd is that I made a reservation from 24.12.31 to 25.1.3,
and when I arrived at Luang Prabang after 10pm from Vientiane and tried to check in, they said there were no rooms and they would refund my money.
How can they come to a place I never knew that night and not even help me with anything and just give me the hotel fee?
I somehow managed to sleep at a different hotel the first night, but that was also a Chinese-owned hotel and extremely dirty.
This hotel's breakfast is dirty and not tasty, and the location is far from the city center and completely useless.
Do not make a reservation and do not use it under any circumstances.
Original TextTranslated by Google
Response from Property: terribly sorry! We have not been able to provide satisfactory service to Korean customers like you, and we will work hard to do better! Have a nice trip!
Changtunuotasuo
Deluxe Double Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jan 4, 2025
I stayed for 4 nights and had a very good experience. The front desk staff can speak Chinese, so there is no communication barrier. The staff are very enthusiastic and actively help solve any problems. There is free airport transfer. I will choose this hotel again next time.
Original TextTranslated by Google
Response from Property: Thank you very much for your choice. We look forward to your next visit. We will continue to work hard to provide good service!
Guest User
Deluxe King Bed Room
Stayed in Nov 2024
Travel with friends
10 review
3.7/5
Posted on Dec 31, 2024
The room is spacious. The terrace is beautifully landscaped. The front desk manager lady works very hard to provide service. The disadvantage is that it is far from the city center. And there is no convenience store nearby. Breakfast time is also too early.
Original TextTranslated by Google
Response from Property: Thank you for your fair evaluation! Regarding breakfast, we have noted the information you provided. We can provide customized breakfast services to you or other online guests later!
Boerduoqintiao
Standard Double Room
Stayed in Nov 2024
Solo travellers
18 review
4.5/5
Great
Posted on Dec 29, 2024
The front desk lady is very concerned about the needs of the guests and the service is very good
Original TextTranslated by Google
Response from Property: grateful! ! !
Laiwukazhangzhidong
Standard Double Room
Stayed in Sep 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Oct 9, 2024
This is my second time staying at this hotel. Safety is my first choice when traveling. The hotel has a good atmosphere and the service is very good for Labang.
Original TextTranslated by Google
Response from Property: Dear guest:
Thank you very much for choosing our Hillman International Hotel again and sharing your valuable stay experience. We are glad to hear that you regard safety as the first consideration for travel and are satisfied with the safety measures of our hotel. We are always committed to providing you with a safe and comfortable accommodation environment.
We are honored by the hotel atmosphere and service quality you mentioned. Our goal is to make every guest feel the warmth and convenience of home. Your satisfaction is our greatest motivation. We will continue to work hard to continuously improve our service level to ensure that every guest can enjoy the best service.
Thank you again for your praise and support. We look forward to your next visit. We will continue to provide you with an excellent accommodation experience.
I wish you a happy life!
Sincerely, Hillman International Hotel Team