Hotel la Luna

a clean small hotel.Stay for 1 night in lucca.Located in the town centre.a little bit poor sound insulation The sockets are not suitable for German standard plugs

Sadly we had appalling service from this hotel. We had paid a high price for three rooms then the hotel tried to charge further fees. The held a bags and passports and refused to give our hotel room key. This upset the whole party and ruined our trip to Lucca. The hotel manager was very unprofessional. Stated he did not like the British and was please the Brit were kicked out of Europe. ( shame he did not know the true facts) the manager was very rude and offensive to several members of our party and although we tried to talk calmly to him he would not listen. His father did turn up and it was clear that the previous manager had issues and perhaps should not be in this industry. His father said he was sorry but this was too little too late. However, after being able to get our bags and cars away from the hotel to stay at another local hotel we found ourselves exhausted. We are taking further action as we feel we were being scammed and would not fall for it. But we did pay more for one room which we need to get back through our credit card. Sadly we have now seen that this has happened a few times before. As such, please be warned and stay elsewhere if there is another hotel that is suitable.

I got to my room and no one told me to insert the card to get the lights to work. I might have seen it if it wasn’t dark in the room. The smell of perfume was also extremely overwhelming. The room itself reminds me of a motel 6 room but much smaller and no coffee maker or kettle. The shower is dirty, bed is cheap, fridge smells awful and has grime inside. I would definitely not recommend. When I asked about the lights and the perfume smell, I was just blown off by reception. They did eventually tell me how the lights worked, but told me all the rooms smell like that. And of course I booked a non-refundable for 2 nights because the reviews were so great, so can’t even cancel and book a better place. There are a lot of other hotels in the same price range that seem way nicer.

Fabulous Welcoming staff. No issues at all. Lovely outside area for drinks. Could have breakfast outside if so wished. Very reasonable bar prices. Would definitely stay here agan 😀

Wonderful Hotel an Staff Had a 4 night stay here with friends as we attended a concert in town. The hotel and staff were wonderful. Every need was taken care of, and even bought more JD when we managed to empty stock. Really look forward to returning soon.