Raffles Hotels in Lusail

Dell boys were very friendly, Room was impeccable, cleaning staff and butler were impeccable. Location is not great, nothing around, promenade was boring. What ruined our stay was the rude behaviour of front desk staff called Marilu. She needs training in customer service. The interaction was very distasteful and dampened our mood. Pool was only outside, and freezing, nothing to do. There isn’t changing rooms for the pool, nor showers. View from pool was boring too. For the price you pay, it’s just the amenities in room to enjoy, which were great but nothing more. It’s been turned in to a tourist attraction with the afternoon tea etc, so very busy downstairs and not exclusive, like other raffles. Not even a jacuzzi or sauna/steam, but private rooms to enjoy to an hour at an extra cost. Which is fine, if you carried out that exclusive service throughout the hotel. Overall, came excited but left deflated.