To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.4
Service9.4
Cleanliness9.5
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All reviews(1056)
Positive reviews(1021)
Reviews with photos/video(380)
Delicious breakfast(167)
Tasty restaurant(113)
Friendly front desk staff(113)
Large rooms(109)
Secluded lake view(38)
Delicious buffet(16)
Luxurious(15)
Clean pool(12)
Negative reviews(35)
Guest User
Executive Standard Room
Stayed in Jun 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jul 18, 2025
The view is amazing and the room was great, really recommend
Response from Property: 感謝您給了我們這麼高的評價,也謝謝您對我們的支持和鼓勵,有機會也可以將我們推薦給您身邊的親朋好友哦
MichaelWCH
Deluxe Suite
Stayed in Jun 2025
Traveling with friends
70 review
10/10
Outstanding
Posted on Sep 12, 2025
Good experience in this trip. Recommend all of you to have a try
Response from Property: “感謝您對我們的高度認可與推薦,您的滿意是我們不斷前進的動力,期待您再次光臨,繼續為您提供超棒的旅行體驗。”
Anonymous User
Deluxe 2-bed Room
Stayed in Jun 2024
Family
7 review
10/10
Outstanding
Posted on Jul 22, 2024
Great place and location for those who want to hike Lushan. New modern hotel with terrific breakfast at the top floor. The only thing is that the lake nearby is bit dirty, should improve!
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We hope to see you again soon!
chunjie882
Superior 2-bed Room
Stayed in Sep 2025
Traveling with friends
53 review
10/10
Outstanding
Posted on Oct 31, 2025
It's a very new hotel. The food was average, but the service was excellent. The rooms were spacious, and we were upgraded to a lake-view room. Even though it was the dry season, we were still very happy! 🥳 I would stay here again next time.
Original textTranslated by Google
Response from Property: You could reply like this: "Thank you so much for your recognition of our hotel facilities, cleanliness, environment, and service. We're also delighted that you were satisfied with your experience in the lake-view room. Regarding the shortcomings in our dining options, we will actively make improvements. We look forward to your next visit, where we will provide you with an even better stay."
Zha****
Superior 2-bed Room
Stayed in Sep 2025
Family
15 review
8.5/10
Very Good
Posted on Oct 23, 2025
On the first day of our Lushan trip, we stayed at the Grand Mercure Hotel near Xiufeng Peak. Overall, it was quite nice. The room furniture and facilities were relatively new, but the only downside was that the bathroom didn't have a bidet. The service was also good, and any minor issues were resolved well. That evening, we ordered a 3-4 person set meal at the hotel's second-floor Chinese restaurant, which was incredibly good value. For just over 200 yuan, the portions were amazing, and most importantly, the quality was exceptionally high—fresh ingredients, meticulous cooking, and a wonderful wok hei (wok aroma). The restaurant service was also excellent. Since I can't eat spicy food, none of the dishes were spicy, but it didn't affect the taste at all. The most memorable dish was the braised mixed fish—catfish, mandarin fish, and catfish—all without any fishy smell. Fish from Poyang Lake are truly exceptional. I highly recommend this restaurant to tourists. The next day, we had breakfast at the revolving restaurant on the 24th floor. The view was fantastic, with panoramic views of Xiufeng Peak and Poyang Lake. The food selection was extensive; they had almost everything you'd expect. It would have been even better if they had a bread toaster.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at our hotel. We are delighted that you were generally satisfied with the hotel. We also understand your valuable suggestions and will actively strengthen our internal training and make improvements. We are committed to continuing our efforts to provide our guests with a satisfactory accommodation experience. We look forward to your next visit to Lushan Emerald Grand Hotel.
M14446****
Twin Room
Stayed in Sep 2025
Family
5 review
10/10
Outstanding
Posted on Oct 2, 2025
I chose this hotel when I visited Lushan during the National Day holiday. It was excellent value for money, very clean, and had great service. The rooftop revolving restaurant had a wide variety of breakfast options, including Jiangxi-style mixed noodles, and you could even see Xiufeng Waterfall. I definitely want to come back to see Xiufeng Waterfall again during the rainy season, and I'll definitely choose this hotel again.
Original textTranslated by Google
Response from Property: Thank you so much for your high praise of our hotel! It's an honor to have added to your wonderful memories of your trip to Lushan. Your enjoyment of the breakfast and the Xiufeng Waterfall view is our motivation. We look forward to your next visit during the rainy season, and we will continue to provide you with excellent service. We wish you a pleasant stay!
🐟dechuxingji
Superior Queen Room
Stayed in Aug 2025
Couple
5 review
4.5/10
Posted on Sep 30, 2025
The room was large and nice, but as soon as I entered, I saw water stains reflecting off the table, and there were many small flying insects, I don't know why. There was also a rove beetle, which almost scared me to death. I also saw a cricket. The facilities were quite good though.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at our hotel. We are delighted that you were generally satisfied with the hotel. We also understand your valuable suggestions and will actively strengthen our internal training and make improvements. We are committed to continuing our efforts to provide our guests with a satisfactory accommodation experience. We look forward to your next visit to Lushan Emerald Grand Hotel.
Lingjie2025
Superior 2-bed Room
Stayed in Aug 2025
Traveling with friends
17 review
10/10
Outstanding
Posted on Sep 14, 2025
Upon entering the hotel, I was startled by a strong odor. I told the bellhop I had an allergic rash! Then, I was captivated by the beautiful view outside the window. Before I could even think about it, the front desk called to inform me of a room change! The housekeeping staff were incredibly helpful and accommodating, providing complimentary water, a bath bag, and especially an air purifier, which ensured a wonderful night's sleep! A special thank you to the bellhop for proactively informing me of my situation; the front desk quickly arranged a room change, and the housekeeping staff added an air purifier. The hotel truly prioritizes customer service—a huge thumbs up!!! The 22nd-floor revolving restaurant offers a 360-degree view of Mount Lu, and from the bed, you can directly observe Poyang Lake. The hotel room was enormous—the best hotel of my entire trip!
Original textTranslated by Google
Response from Property: Thank you for your detailed recognition and high praise of our hotel's services, facilities, and views. We are honored to provide you with attentive service and a comfortable stay. Your affirmation is our motivation to continuously improve, and we look forward to your next visit, where we will continue to present you with the stunning scenery of Lushan Mountain and Poyang Lake and provide even better service.
205981****
Superior Queen Room
Stayed in Aug 2025
Couple
21 review
10/10
Outstanding
Posted on Sep 10, 2025
The room was large, clean, and tidy, with good bedding. Breakfast was served in the revolving restaurant on the 24th floor. The beautiful views of Poyang Lake and Xiufeng Mountain complemented the delicious food, making it a very pleasant experience. The front desk staff were also very friendly.
Original textTranslated by Google
Response from Property: 尊敬的客人,非常感謝您的詳細好評!您對房間、床品的認可,對24樓旋轉餐廳鄱陽湖與秀峯美景伴美食的喜愛,以及對前台服務的讚賞,我們都倍感榮幸。我們會繼續保持高品質的設施、衞生與服務,期待您再次光臨,祝您一切順利!
M31949****
Superior Queen Room
Stayed in Aug 2025
Family
1 review
10/10
Outstanding
Posted on Sep 9, 2025
The room is clean and tidy, and the service is good! You can also see Poyang Lake. It's a very satisfying stay
Original textTranslated by Google
Response from Property: “非常感謝您給予我們酒店的滿分好評!很榮幸我們乾淨整潔的房間、優質的服務以及能眺望鄱陽湖的景觀讓您有了滿意的入住體驗,您的認可對我們意義重大,期待您再次光臨,我們將繼續為您打造美好的住宿回憶。”
M35769****
Superior Queen Room
Stayed in Aug 2025
Family
1 review
10/10
Outstanding
Posted on Sep 8, 2025
Looking at the mountains, water and scenery, room 1109 is very good
Original textTranslated by Google
Response from Property: 尊敬的客人,非常感謝您給予的5分超棒評價,“看山看水看風景,1109房間很棒”的認可讓我們十分欣喜。這是對我們設施、衞生、環境和服務的高度肯定,我們會繼續保持這份用心,期待您再次光臨,為您帶來同樣美好的旅居體驗。
Buxiangliulangdefeng
Superior 2-bed Room
Stayed in Jul 2025
Family
11 review
10/10
Outstanding
Posted on Sep 12, 2025
Convenient travel and friendly service
Original textTranslated by Google
Response from Property: 感謝您的肯定,我們會繼續保持出行的便利性和服務的熱情度,期待再次為您服務。”
M372162****
Superior Queen Room
Stayed in Aug 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Sep 7, 2025
Good soundproofing in the room
Original textTranslated by Google
Response from Property: 感謝您對房間隔音及酒店各方面的認可,我們會繼續優化服務細節,期待您再次選擇我們。
Anonymous User
Superior Queen Room
Stayed in Aug 2025
Other
8 review
10/10
Outstanding
Posted on Sep 6, 2025
Overall OK
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您對我們酒店的認可,我們會繼續保持優質服務,期待您再次光臨!