Lushan Zuishi Hot Spring Resort Hotel

The room was spacious and bright, with complete facilities, excellent hygiene, and an elegant environment. The hotel proactively provided meticulous service to meet our needs. The front desk staff actively communicated with the outdoor hot spring staff to adjust the water temperature, allowing us to fully enjoy the comfort and relaxation of the hotel's hot springs. The breakfast was plentiful, including fried rice, fried noodles, various noodle dishes, rice porridge, and delicious stir-fried vegetables. Milk, coffee, milk tea, and cold drinks were also available, and the watermelon after breakfast was very sweet. The bathroom had a good separation between the wet and dry areas, and the indoor hot spring water was very hot. The hotel also had a ping-pong table and exercise equipment. Nearby attractions were not far away, about 10-20 yuan by taxi. We visited attractions in the morning, soaked in the hot springs in the afternoon, and played ping-pong and exercised in the evening. We had a wonderful two days here and sincerely thank the hotel staff for their hard work! We would love to come back if we have the opportunity.

The lowest score is the highest the system can give; negative scores are not acceptable. I arrived at the hotel a little before 7 PM. Entering the lobby, I felt a chill. The hotel was huge, and the exterior was pitch black, which was bad enough, but inside, there was only one person at the front desk; it was eerily quiet, unlike a National Day holiday. The absurd things started at check-in. First, they told me there were only two suites available, A and B. Then they told me to go to the sixth floor and look for something next to room 639, going up the stairs. I was a bit confused. With elderly people and a child with me, I was worried about the hassle, so I asked if they could take me to my room. The reply was no. That was bad enough. Finally, I found the location, opened the hallway door, and found the lights off. I had to use my phone's flashlight to climb the stairs; the hallway was incredibly dark. After groping my way up, the hallway lights were dim, and the room lights were far away. The light switches were completely illogical and didn't fit the flow of movement. Even a small animal was a minor inconvenience. Because of this animal, the result was a room change. The room change was even more absurd. During check-in, the front desk said they would add me on WeChat, but there was no response until I called the room service, where they said there was no signal. From the time they said they'd deliver the room key to when I actually received the key and went inside, it must have taken about ten minutes, right? The guy who delivered the key didn't even know what the room type was! He had to turn on his phone's light to find the light switch in the room! He even called other staff members to ask about the room!? Considering the elderly and children, and not wanting to make things difficult for the staff, I thought I'd let it go. After settling everyone in, I remembered I'd inquired about the hotel restaurant at the front desk during check-in. I confirmed that the lunch service was open until 8:30 PM, and even asked if they could deliver food upstairs. So I hurried (it was only 7:30 PM) and went through a roundabout route to the restaurant, only to find it closed! There was only one person at the front desk, who told me it was a staff dinner??? Tired from the National Day holiday??? Taking advantage of no guests today! They recommended we eat out or order takeout? What did I even ask in the first place? After a long wait for the takeout, I went to the hot springs, but half the pools were closed! ?????? I laughed at myself while writing the above. The outdated facilities, no power outlets by the bed, the central air conditioning just for show, and the loud hum of the split-type air conditioner—all of these are things you could use to praise this place; at least it's habitable, right? P.S., they even require you to register your room number to get a bottle of Tiger Balm at the front desk? Why don't they know better than to ask for Tiger Balm? P.S. of P.S., this isn't directed at any service staff, but the above situation is simply a recipe for disaster for the hotel itself.

We chose this place for one night during our trip to Lushan because my child loves hot springs. Even though it was National Day, there weren't many people, and the restaurant was empty at night. The breakfast was also very poor. Overall, it was very poor value for money. The facilities are really old. At night, the swimming pool area was dark, making it impossible to tell if it was clean. The female attendant sitting nearby didn't seem like a lifeguard. Many hot spring pools were closed. My child slipped and scraped his skin while soaking in one of the pools. We hardly saw any staff in the entire hot spring area, and there weren't even any dry towels. On the positive side, the front desk staff were quite welcoming. The hot spring area is open until 11 pm, and it's relatively convenient to get to if you're driving.