Library Rd, Luton, Bedfordshire LU1 2TR, United KingdomView hotel details
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Guest Reviews of Thistle Express London Luton
8.7/10
Very good
286 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.4
Service8.8
Cleanliness8.7
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All reviews(286)
Positive reviews(267)
Reviews with photos/video(43)
Delicious breakfast(44)
Close to airport(28)
Great value for money(27)
Easy to get around(23)
Comfortable bed(16)
Tasty coffee(15)
Convenient for shopping(11)
Strange smell in room(6)
Negative reviews(19)
Guest User
Standard Twin Room
Stayed in Feb 2026
Couple
3 review
9.0/10
Great
Posted on Mar 7, 2026
Great hotel in centre of town Near to Luton Airport with handy parking Breakfast starts early if you’re flying and there’s a coffee machine when you arrive
Response from Property: thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.
Guest User
Family Room
Stayed in Nov 2025
Family
1 review
3.0/10
Posted on Dec 21, 2025
This hotel is used by all sort
Our next room was ********** walls are so light you can hear everything very poor experience in this hotel never again I will set foot in this hotel
Response from Property: I apologize on behalf of everyone here at Thistle Express Luton. Please know that your situation was an exception. As you can see from other reviews, we are known for taking ownership and caring deeply about our guests. We can’t fix the past, yet you have my personal commitment to improve the way our staff serves every guest. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Guest User
Standard Single Room
Stayed in Oct 2025
Solo traveler
1 review
8.0/10
Very good
Posted on Nov 25, 2025
It was a pleasant stay and a good location within luton good for solo travellers and a decent breakfast menu
Response from Property: Thank you for taking the time to share your experience.We’re glad you enjoyed the convenient location, felt comfortable as a solo traveller, and found the breakfast selection satisfying. It’s great to know your stay was pleasant overall.We look forward to welcoming you back on your next visit to Luton.Kind Regards.Khawar.Reception Manager/
Guest User
Standard Double Room
Stayed in Jan 2026
Family
1 review
10/10
Outstanding
Posted on Apr 1, 2026
Very small town and a lot of immigrants.
Response from Property: Thank you for your feedback and for choosing to stay with us.We’re pleased to see you had an overall positive experience. As a hotel, we welcome guests from all backgrounds and aim to provide a comfortable and inclusive environment for everyone. Luton is a well-connected town with easy access to London and surrounding areas, which many of our guests find convenient.We hope to have the opportunity to welcome you again in the future.
Yevgen S
Standard Twin Room
Stayed in Jan 2026
Family
8 review
10/10
Outstanding
Posted on Mar 6, 2026
✅ butifull hotel
Response from Property: Thank you for your recent review and for scoring us the perfect 10! We hope that you will choose to stay here again soon. Thank you for choosing the Thistle Express Luton.
Guest User
Standard Twin Room
Stayed in Mar 2026
Family
6 review
10/10
Outstanding
Posted on Apr 6, 2026
I had a fantastic stay at Thistle Express Hotel Luton! From the moment I arrived, everything was smooth and welcoming. The check-in process was quick and easy, and the staff were incredibly friendly and helpful throughout my stay.
The room was clean, modern, and well-maintained, with a comfortable bed that made it easy to relax after a long day. I especially appreciated the thoughtful touches like complimentary refreshments and the strong Wi-Fi, which made my stay even more convenient.
The location is perfect—right in the heart of Luton, close to shops, restaurants, and transport links, making it ideal for both business and leisure travellers.
Overall, Thistle Express Hotel Luton offers excellent value for money with great service, comfort, and convenience. I would definitely stay here again and highly recommend it to anyone visiting Luton!
Response from Property: Dear valued guest, Thank you so much for taking the time to share such a wonderful review of your stay at Thistle Express Hotel Luton. We’re delighted to hear that you felt welcomed from the moment you arrived and that our team made your check-in and stay smooth and enjoyable.It’s great to know you appreciated the comfort and cleanliness of your room, as well as the complimentary refreshments and strong Wi‑Fi. We’re also pleased our central location worked perfectly for your plans.Your kind recommendation truly means a lot to our team. We’re thrilled you enjoyed your stay and very much look forward to welcoming you back again on your next visit to Luton.Regards, Sabia Senior Reception Mnaager
Anonymous User
Family Room
Stayed in Feb 2026
Family
2 review
9.5/10
Amazing
Posted on Apr 1, 2026
great experience, the hotel is clean, the location is great cause i can just walk to go dinner nearby easily.. the staff were also friendly
Response from Property: Dear Guest,Thank you for sharing your kind feedback following your recent stay with us. We are delighted to hear that you had a great experience and appreciated our cleanliness, convenient location, and the friendliness of our team.It is wonderful to know that you were able to enjoy the nearby dining options with ease—our central location is certainly something many of our guests value.We truly appreciate your support and look forward to welcoming you back again soon for another enjoyable stay.Warm regards,Khawar.Reception TeamThistle Express Luton
Cha76
Standard Single Room
Stayed in Aug 2025
Solo traveler
5 review
8.0/10
Very good
Posted on Sep 28, 2025
It’s very convenient location near town centre and train station..very accessible to luton airport..
Clean and friendly staffs.
Buffet breakfast was good and reasonable price .
Response from Property: Dear Cha76,Thank you for your kind words about our location, cleanliness, team, and breakfast. We’re pleased you enjoyed your stay and hope to welcome you again soon at Thistle Express Luton.Warm regards,Khawar.Thistle Express Luton Team
David Lee from Hong Kong
Standard Single Room
Stayed in Feb 2026
Solo traveler
2 review
10/10
Outstanding
Posted on Mar 22, 2026
I am David Lee from Hong Kong, Luton Town fans before we are in the Premier League. The location of Thistle Express Luton is just 10 minutes walk from the station, and the exit of the hotel, would you believe it is just a minute walk from Luton Point, their main shopping mall! There are KFC and McDonalds in there which you are no longer to use UBER Eat to pay extra, also there are TESCO Express which you can buy drink and fast food there. The Thistle Express Luton hotel lobby provide free breakfast, tea and coffee, and you can use microwave, so you can save lots of money on lunch and dinner.
Response from Property: Dear David,Thank you for your wonderful review and for choosing to stay with us. We’re delighted you enjoyed our convenient location and complimentary facilities.It’s great to hear from a fellow Luton Town supporter—especially from Hong Kong!We look forward to welcoming you back again soon.Warm regards,Khawar.Reception TeamThistle Express Luton
Guest User
Standard Single Room
Stayed in Feb 2026
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 5, 2026
The hotel is perfectly situated near Luton airport for easy one-night stays. If you follow Google Maps it is a bit tricky finding the way in the dark but when you get inside it is a beautiful building and staff are friendly and very helpful. I would highly recommend it!
Response from Property: Thank you for your recent review and for scoring us the perfect 10! We hope that you will choose to stay here again soon. Thank you for choosing the Thistle Express Luton.
Guest User
Standard Twin Room
Stayed in Jan 2026
Traveling with friends
2 review
8.5/10
Very good
Posted on Mar 15, 2026
Good experience, will come again.
Our child like the free drink in the lobby, we can chat and enjoiy the chocolate with my friend.
Its so chill
Response from Property: Dear Guest,Thank you for sharing your lovely feedback. We’re delighted to hear you had a good experience and that your child enjoyed the complimentary drinks—it’s great to know the lobby space added to a relaxed and enjoyable time for you and your friend.We truly appreciate your kind words and look forward to welcoming you and your family back again soon.Warm regards,Khawar.Reception TeamThistle Express Luton
Nawal Taha
Family Room
Stayed in Dec 2025
Other
4 review
8.0/10
Very good
Posted on Mar 3, 2026
Nice nice nice
Response from Property: Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton.
Guest User
Standard Single Room
Stayed in Jul 2025
Business traveler
2 review
5.5/10
Posted on Aug 18, 2025
Bed bugs. I have multiple bed bug bites on my right leg, right arm and lower back. My pharmacist said they are consistent with the line of bites (breakfast, lunch and dinner) that bed bugs tend to make.
It’s a shame as the hotel was good value for money and breakfast was good. Unfortunately the level of service offered when I reported the bed bug bites was appalling.
Response from Property: Dear Guest,Thank you for your feedback. We’re sorry to hear of your concerns. Please be assured your room was professionally inspected, with no issues found. We’re glad you enjoyed the value and breakfast.Kind regards,Thistle Express Luton
Guest User
Standard Single Room
Stayed in Jan 2026
Other
9 review
10/10
Outstanding
Posted on Feb 12, 2026
"I returned to this hotel with great pleasure and, as always, the experience was impeccable. The rooms are clean and comfortable, the staff very friendly, and the atmosphere pleasant and relaxing. I'm glad I chose this place again and I will definitely come back whenever I have the chance!" ✨🏨
Response from Property: Dear Guest,Thank you for your wonderful 10/10 review! We’re thrilled to hear your return stay was impeccable and that you enjoyed our clean rooms, friendly staff, and relaxing atmosphere.We look forward to welcoming you back to Thistle Express Luton whenever your travels bring you here again!Regards Khawar.
welshdragon68
Standard Double Room
Stayed in Jan 2026
Solo traveler
5 review
9.0/10
Great
Posted on Feb 11, 2026
Great service and value. Staff fantastic .great breakfast. Free coffee .close to station and centre
Response from Property: Dear Guest,Thank you for your feedback and for consistently choosing us. We’re pleased you rated our staff, cleanliness, amenities, and service highly.We look forward to welcoming you back to Thistle Express Luton on your next visit.