Singapore Luxury Hotels

"Make your special occasion even more special Our stay at Raffles Sentosa did not start off on the best note. During the reservation process, the responses from the sales representative were difficult to understand due to language clarity issues and inconsistent explanations regarding the villa usage policy. As guests planning a special occasion, it was frustrating to receive messages that were confusing rather than helpful when we were simply seeking straightforward guidance (like extra tables). However, the Events and Sales team quickly turned the situation around and completely exceeded our expectations with their service recovery. A special shout-out to Cherry, Rhea, and our dedicated butler Christopher, who went above and beyond to ensure that our experience was seamless and memorable. Their professionalism, attentiveness, and genuine care were truly reflective of the Raffles brand and reminded us why we chose Raffles Sentosa for such an important occasion. We particularly appreciated the pet-friendly villa, which meant our pet dog could enjoy the stay alongside us. The villa facilities were excellent, the complimentary add-ons provided a really sweet personal touch to our little celebration and the buggy rides around the property added a fun and luxurious touch to the overall experience. Also appreciate the service from the Royal China crew who delivered the dim sums to our villa (since the restaurant premises do not allow pets) so that we get to enjoy the food in the comfort of our villa. While there is room for improvement in the pre-arrival reservation experience, and probably the pet supplies (only given a dog bed and two empty bowls) and pet-friendly dining facilities, the outstanding service delivered by the team during our stay more than made up for it. Thank you to Cherry, Rhea, and Christopher for making our celebration a special one :)"

"This was the perfect staycation for our fam of 4 with 2 teenage boys. We booked the connecting rooms that came with one double bedroom and a twin bedroom. Room size super generous, with a large living room and bathroom for each of the rooms. Reopened just last Oct-25, Hotel Laurus is one of the nicest hotel we have ever stayed in. The decor is so classy with very high quality fixture and fittings. All the staff are super friendly and helpful. The breakfast room was beautiful and selection excellent! The pool is much larger than before (compared to when it was Hard Rock Hotel) and we had a memorable 2 nights at the hotel. Not forgetting the direct (sheltered) connection to Weave which all the excellent restaurants for the hungry tummy. This is a 6* for us!"

"The hotel reception has Chinese-speaking staff, so communication was absolutely seamless. The room was clean and tidy, though it didn't come with a comb. The minibar provided two complimentary bottles of mineral water daily, but other drinks and snacks incurred a charge. It's conveniently located right in the heart of the bustling city center, with shopping malls just steps away, making it super easy to go out. The breakfast spread was incredibly rich and varied. I'd definitely stay here again on my next visit."

"First off, the location is excellent; it's right by the subway exit, which is super convenient. The Marina Bay night view is also stunning. However, there are no fireworks, no fireworks, no fireworks! What online sources say about seeing fireworks is inaccurate; you can't see them at all. On the night I stayed, it was a National Day fireworks rehearsal, and all I could hear were the sounds, but I couldn't see anything. Regarding hotel service, they claim to have Chinese-speaking staff, but it's very difficult to find them. Most don't speak Chinese and won't help you find someone who does. It's basically a situation where they speak a lot, and I don't understand, and what I say they don't quite get either. Aside from completing the check-in, I didn't really grasp a lot of what they said. However, perhaps because my registration included my son and daughter, when we entered the room, we found they had already thoughtfully added an extra bed for free, which made sleeping quite comfortable and was a great touch."

"This hotel was the best one our family of three stayed at during our trip to Singapore. Since mid-July is my husband's and my wedding anniversary, I noted it on the booking. The hotel was incredibly thoughtful! Because of a typhoon, I only booked the night before. When we checked in, not only was the room decorated, but there were also cute drawings on the mirror and a lovely little card. When we returned to the hotel after exploring, there was even a row of mini cakes on the table! We were truly touched. Plus, there were many staff members who spoke Chinese and were willing to communicate in Chinese, unlike some of the later hotels where staff clearly understood Chinese but wouldn't use it. Their hotel is also very clean and beautiful! The pool is spotless and the gym has a great selection of equipment. I highly recommend this hotel to anyone visiting Singapore!"

"Amazing! The staff were fabulous especially Vita and Sara, the cleanliness top notch and the buffet breakfast and dinner brilliant! They couldn’t do enough for you, if you needed anything you just had to ask, everyone was so friendly, it really made our stay in Singapore wonderful, we’d definitely like to return, not only to Singapore but the hotel too. The bonus was the pool and the food options by the pool, again, the staff there were great. And the views from our rooms were fantastic, I’d booked for my parents also and they saw the light show from the accross the bay, one evening."