Sweet Suites Lytham

I booked a studio apartment with a double bed for one night specifically to avoid twin beds, as comfort was a priority. Upon arrival at around 8 PM, everything appeared fine at first glance. However, when we got into bed around 3–4 AM (exhausted after a long day), we discovered that the “double bed” was actually two single beds pushed together with an uncomfortable gap in the middle. This made it impossible to sleep well, and we had a terrible night. The issue was reported to the customer service team the following day, who acknowledged their mistake. However, instead of apologizing sincerely, they accused us of not reporting the issue sooner, as if it was our responsibility to rectify their failure. Their response was dismissive and rude. The bed setup should have been correct in the first place, especially when I had carefully booked a double bed. Even more frustrating, the customer service team stated they had vacant suites that night and could have moved us – but how were we to know this, or contact them, at 3 AM when we were already exhausted? Instead of taking responsibility, they shifted the blame onto us, which is simply unacceptable. I was offered a 20% discount for a future stay, but frankly, after such an experience, I am not inclined to return. This experience highlights a lack of attention to detail and poor customer service. If you value honesty, comfort, and respect as a guest, I would strongly suggest looking elsewhere. I wouldn’t recommend this property based on this experience.

These self-contained rooms are a value for money alternative to the many other, often past-their-best and over-priced, accommodation types on this part of the Fylde coast. The check-in process is fully automated, and the building in general and our room in particular was very secure. There is parking available outside the building, although the access from the road is a little uneaven, so be careful when swinging your car in from the road. The en-suite room was spacious and modern, with lots of storage space. The location is excellent for those who either want access to Blackpool but do not want to stay in the hubbub of the resort, or those who want a quieter stay on the coast. Both rail and bus services are frequent and within easy walking distance. One word of caution: we were in room 6 that was accessed by 2 flights of steep stairs, so if you have any mobility issues, I suggest asking for one of the ground floor rooms.