Wanda Realm Ma'anshan

A thermos was lost in the room. It took me more than ten days to remember. They discovered it early during their ward rounds and never called me! The thermos is from Thermos. Worth a thousand dollars! Today I remembered to call them and I said I would pick it up in a while. They only kept it for one month and had to mail it to me via SF Express. If only you had called me sooner. I'm still in Ma'anshan. So I went to get it!

I can only say that it is as bad as it is. I will give a warning to those who are about to move in at the following points: 1) Poor service attitude: When you checked in, you must tell me that you will issue an invoice when you check out. When you checked out, the front desk looked at me and asked what else you wanted to do. I said invoice? Then the front desk continued to chat with the colleague next to him about how busy he was after he left. He completely ignored me and rushed to leave. After a follow-up urging, he took an open invoice without an envelope or a bill, and gave it directly to me. I didn't even say sorry in the end. 2) The room was dirty: When I checked in, I was told that the room was still being cleaned and that I needed to check in after four o'clock. When I entered the room, the table was full of dust and there were other people's hair on the floor. 3) Poor phone service: During my stay, I saw an HDMI hole on the wall and wanted to plug it in to watch a photo album, but no matter how I tried, I couldn't get it to work. I called for information. Before I even finished speaking, I just said that it doesn't work and we don't support it. Then I said it was all holes, so it should be OK, and then I said let me help you take a look. Then an unprofessional technician came to see it, but when I turned on the TV, it was filled with dust and filled the room, which was very uncomfortable. 4) The cleaning aunt is very noisy in the morning: before nine o'clock, she goes outside and chats loudly, which fundamentally affects sleep. 5) Delivering takeout to the room: When I ordered takeout, I called the front desk to help bring the takeout to the room. The front desk said it was impossible, so I went down to get it myself. I watched other front desks help other tenants get takeout in the same elevator as me.

酒店大堂、客房、餐廳工作人員的服務都很熱情親切，入住舒心滿意。客房和洗漱間整潔寬敞，床墊體感舒適，房內空調製冷效果也很棒，洗護用品是意大利品牌ACCA KAPPA，經典的白苔香系清新宜人，牙膏用的是日本品牌Ora2，品質很好。窗外樓下就是萬達廣場和馬鞍山博物館。酒店的自助早餐也很不錯，儘管品種不算特別多，但食材都很不錯，比如餐腸和培根，口感都很好。尤其令我驚訝的是，西廚明檔還有現做的蛋白卷，這在國內五星級酒店裡也是不多見的，一般常有的就是蛋卷奄列、煎蛋、炒蛋等。另外，明檔的海鮮粥、牛肉麪、當塗大肉麪、現包雞湯小餛飩、紫米飯糰等，都讓我感覺美味。