Conrad Macao

Conrad Macao Reviews

Conrad Macao

Cotai Strip, Sands Cotai Strip, Cotai, Macau, ChinaView Hotel Details
Conrad Macao
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Guest Reviews of Conrad Macao

9.5/10
Amazing
4973 review
Verified reviews
Location9.6
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(4973)
Positive reviews(4914)
Reviews with photos/video(2138)
Delicious breakfast(390)
Friendly front desk staff(286)
Perfect for kids(272)
Clean pool(214)
Great swimming pool(214)
Loved the night views(105)
Children's amenities available(32)
Negative reviews(59)
Guest User
King Deluxe Eiffel Tower View
Stayed in Sep 2025
Family
15 review
9.0/10
Great
Posted on Nov 1, 2025
Our stay at the Conrad Macao was a memorable one. The suite was exceptionally spacious, featuring an inviting lounging area and a long corridor that gave the room a sense of privacy and comfort. From the windows, we enjoyed a beautiful view of the Big Ben replica at The Londoner — our kids loved watching it for hours from the comfort of the suite. The English and London-inspired décor added a refined charm that matched the view perfectly. Although the furniture, carpet, and curtains felt a little dated and the ceiling was lower than I had hoped, the overall cleanliness was excellent and the space felt very well maintained. Combined with the hotel’s unbeatable location right at the heart of the Cotai Strip, surrounded by world-class shopping and dining, this suite offered a truly comfortable and enjoyable stay for the whole family.
Anonymous User
Two Queens Deluxe
Stayed in Sep 2025
Traveling with friends
20 review
10/10
Outstanding
Posted on Oct 25, 2025
Super happy with their service and cleanliness, would choose this hotel again for my next travel
Guest User
Two Queens Junior Suite
Stayed in Sep 2025
Family
5 review
10/10
Outstanding
Posted on Oct 10, 2025
It was an amazing short trip back to Macau. We were not expecting this kind of services which were nearly impeccable. Everyone in the hotel from room service to the staff from pool and front desk are all friendly, thoughtful and helpful. The room itself is very comfortable and specious. I fell in love with the Byredo shampoo and lotions provided in the bathroom. The only thing that needs improvement maybe some upgrade or refurbishment on the sofa. I would definitely recommend other families to join us next time.
LMG117
King Deluxe
Stayed in Aug 2025
Family
9 review
10/10
Outstanding
Posted on Sep 14, 2025
The front desk staff kindly offered us a complimentary upgrade to a twin room, which even boasted beautiful night views of Big Ben. The location is truly excellent. Housekeeping was also exceptional; they meticulously tidied up our personal items and neatly arranged them. We were even gifted a teddy bear and a rubber ducky. I had specifically requested a customized teddy bear with my name when booking, and I was absolutely delighted that they fulfilled this special request. Breakfast was delivered directly to our room, and the service throughout our stay was fantastic. The hotel itself is incredibly convenient, offering a wide range of dining, shopping, and entertainment options. We will definitely choose this hotel again for our next visit. Its superb location means you can capture beautiful photos wherever you go! In short, it was an absolutely brilliant stay!
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6/13
Tangyuxiaobao
King Deluxe
Stayed in Jul 2025
Family
81 review
10/10
Outstanding
Posted on Aug 24, 2025
The hotel is a swift 7-8 minute taxi ride from Hengqin Port, costing 60 MOP (I later remembered there's a direct hotel shuttle, but I'd forgotten at the time!). It's conveniently located in the same building as The Londoner. From the moment we pulled up with our luggage, the doorman was incredibly attentive and enthusiastic, promptly assisting us and maintaining that exceptional level of warmth all the way through check-in. I truly felt their service was outstanding. While the rooms might be a bit dated, they are impeccably maintained and offer fantastic value for money, especially when compared to The Londoner. The casino and an extensive shopping complex are just downstairs. It's definitely a highly recommended stay. It was my son's 12th birthday on our check-in day, and he had flown independently from Singapore. I had informed the hotel in advance, and they thoughtfully surprised him with a cake and warm birthday wishes, which we deeply appreciated. My only minor complaint is that the business center charges 80 MOP per hour for computer use, and the operating system was in English. Thankfully, I was still able to navigate it.
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6/17
Kelvy Kelly Grace
King Deluxe
Stayed in Aug 2025
Family
4 review
10/10
Outstanding
Posted on Oct 29, 2025
Friendly and helpful check in counter officer provided a free upgrade as we extended Macau stay for family trip. Awesome housekeeping team provide fantastic service by providing lots of water and additional effort on assisting to well keep all the cables for our IT gadgets. All the hoteliers are friendly, helpful and great smile when render their assistant to us. Kudos to Conrad team.
M36082****
King Deluxe
Stayed in Aug 2025
Business traveler
1 review
10/10
Outstanding
Posted on Sep 30, 2025
Super appreciate receptionist JJ really helpful gives me a very good view room and helped me changed King size bed to twin bed room upon typhoon typical and room not that available situation And thanks for Vincent’s kindness and patient helped me solved so many requirements and issues sincerely .
Guest User
King Deluxe
Stayed in Aug 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Sep 25, 2025
Even during the day, the hotel price didn’t increase. Moreover, the hotel provided the quality service despite the constraint of staff. Really appreciated!
Anonymous User
King Deluxe
Stayed in Aug 2025
Solo traveler
5 review
8.0/10
Very Good
Posted on Sep 26, 2025
Nicely located in Cotai. Only upscale restos like Gordon Ramsey, Churchill, North Palace. Unfortunate for the typhoon. Ok size rooms and comfortable.
Guest User
Two Queens Deluxe Eiffel Tower View
Stayed in Aug 2025
Family
1 review
10/10
Outstanding
Posted on Sep 25, 2025
Great service, professional manner of all hotel staffs, the room is clean and tidy, quick responses if you have any questions. Overall experience is great.
Anonymous User
King Deluxe
Stayed in Aug 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Sep 20, 2025
The same Conrad service we have seen from across the world. Exceptional team and services. The rooms are big and well maintained. The team ensures all your needs are attended to. It's located in Londoner which offers a lot of dining and shopping options. There's always something going on.
Pattarada Kamplasiri
King Deluxe
Stayed in Aug 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on Sep 18, 2025
Located inside The Londoner which have everything I need there. The staff was very nice. The room was clean and big with a beautiful view. It provides comfortable bed and wonderful service. I will stay there again!
1391793****
Two Queens Deluxe Suite
Stayed in Aug 2025
Family
7 review
9.2/10
Great
Posted on Sep 15, 2025
I had read some online complaints about a musty smell in the rooms before my trip, but upon checking in, I found no trace of any odor whatsoever. The suite was very spacious and well-equipped. The twin room featured two 1.5-meter wide beds, which was ideal for a family of three. Prior to my arrival, I emailed the hotel requesting a room with a Big Ben view and two custom teddy bears. Their reply was swift, and all my requests were met upon check-in. Room service was also excellent; all requests were promptly delivered. The location was incredibly convenient, making shopping and dining out very easy. Overall, I was extremely satisfied and would highly recommend it.
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6/7
Noah always BEST
King Deluxe
Stayed in Jul 2025
Solo traveler
13 review
9.7/10
Amazing
Posted on Aug 22, 2025
Service was quite great! Many thanks for the accommodation treatment & complimentary upgrades. The man who assist me for checking services was fantastic! Appreciate for everything during my stay. I would choose for CONRAD MACAO for next time without any hesitation. Thanks again & all the BEST. Noah LI
Anonymous User
Two Queens Deluxe
Stayed in Jul 2025
Family
21 review
10/10
Outstanding
Posted on Aug 17, 2025
It’s our family trip with granny and grandchildren. My brother’s family is living aboard and granny hasn’t meet her in law and grand daughter for 2 years. My brother’s family came back this summer where my in law birthday was in July while brother and his daughter are having theirs in September. Having told Conrad and requested if anything can be arranged to give them a little surprise. Conrad was nice enough to offer us 2 little cakes for celebration. The staff at reception during our check in was very thoughtful and not to say about it when she saw my bro was beside me at the counter and only asked me when I wanted the cake to be delivered when my bro was away to collect luggages!!! We stayed there for 2 nights. The kids were hoping to swim at the swimming pool with Big Ben all along. However it’s rainstorm signal on the second day and the kids were disappointed. Fortunately the staff in gym rooms showed us around and let us know there are jacuzzi in the changing rooms. We finally went to enjoy it on the 2nd day. We were blessed that the weather on the day we checked out was good and we could do some swimming in the morning before checking out. We love to swim in the pool with lovely view and Big Ben our back. The bad thing is the water was quite dirty with dead insects and leafs floating there. After all, I would say Conrad Macau is good, with nice staff and professional service. Would definitely recommend it to my friends.