Riviera Hotel Macau

While the hotel's facilities are no longer brand new, it's clear they were of high quality and met five-star standards when it first opened. The surrounding scenery, directly facing the Macau Tower, and its proximity to various attractions, left us very satisfied. Unfortunately, due to the hot and rainy summer, the bathroom had an unpleasant odor, which we've actually experienced in several hotels across mainland China, Hong Kong, and Macau during our travels. After reporting it to the hotel, the front desk and cleaning staff handled it very promptly. Although they could only use air fresheners and have technicians investigate, the staff's attitude was absolutely five-star plus. In particular, a trainee manager at the front desk, I believe his name was Victor Tang, made guests feel valued, addressing feedback immediately – truly excellent 👍. Finally, the hotel even sent up a bucket of ice with drinks and a handwritten apology note, which my family found very thoughtful. All the hotel staff, including those at the front desk and the cleaning ladies in the restaurant, had excellent service attitudes. When issues arose, they repeatedly bowed in apology and dealt with them immediately; the staff's service level is truly impressive.

The room was clean, bright, and comfortable, with a great sea view from the window. The hotel is located on Bishop's Hill, in a quiet residential area. Transportation nearby is fairly convenient, but there are many slopes, so be careful of slippery roads if you're traveling with seniors or children. You can easily call a taxi from the hotel. The only downside was the hotel breakfast; it was too simple and offered very limited options. Next time, I'll wake up earlier and have breakfast at a restaurant down the hill 😂.

Seriously good! Highly recommend! Everything from the breakfast to the service and the view from the window was excellent! It's where the President stayed, so how could it be bad?! Come check it out quickly 😎

This hotel exceeded my expectations! I didn't want to stay in a crowded area, and this hotel is very quiet near the Ruins of St. Paul's, with a bus stop conveniently located nearby. The front desk staff were incredibly helpful and patiently explained everything.

Great value for money. The fact that Chairman Jiang stayed here twice says it all. You can see Nam Van Lake and the Macau Tower night view right outside. The restaurant prices are also reasonable. Highly recommended!

The service was incredibly thoughtful; the front desk even upgraded our room. We had a view of the Macau Tower from our window, which was absolutely stunning. I only realized upon arrival that this hotel partners with China Travel Service. The room was spacious and very comfortable, with plenty of universal power outlets that work with Chinese plugs. The bathroom was also very roomy. There's even a shuttle bus to the border crossing. It's within walking distance to some niche, Instagrammable spots like Penha Hill Chapel and Calcada da Vitoria, and Barra Market isn't far either!

The hotel's location is excellent, perched high on Penha Hill, offering views of the Macau Tower and Sai Van Lake. Bus routes 9 and 16 stop right outside. There are also several scenic walking paths down the hill, passing many attractions along the way. The hotel service is professional and courteous, and the facilities are relatively new. The complimentary egg tarts upon check-in were delicious, and there's a scheduled shuttle service to Portas do Cerco. Overall, a great stay! 👍