We made a family trip through the azores islands, a portuguese territory 2-3 hours off the coast of the mailand by plane. We made a point of visiting all the volcanic islands. It was extremely hard to get hotel and restaurant reservations, forcing us to settle for least favorites. The Caravela Hotel was one of those. I did expect more. People were nice enough, no complaints here. In my room the air conditioning was not working. I alerted reception and was informed that they were aware of 3 rooms without A/C, but " tomorrow" it will be fixed. It was never fixed and there were no other rooms available. It was a Hot Stay, to say the least. The answer to my asking daily was: "you know, we are on an island"... Theroom was ok and clean. If you are somewhat demanding as far as matresses go, get another hotel. There is an excelent breakfast and plenty of parking. Next time I come, I will book months in advance and stay at the island of Graciosa at the pousada on the city of Horta.