Ayala Avenue corner Makati Avenue, Makati, Metro Manila, 1200, PhilippinesView Hotel Details
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Guest Reviews of Makati Shangri-La, Manila
9.5/10
Amazing
107 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(107)
Positive reviews(105)
Reviews with photos/video(37)
Near shopping area(14)
Convenient for shopping(12)
Delicious breakfast(11)
Well decorated(6)
Luxurious(6)
Clean pool(6)
Great swimming pool(6)
Large rooms(5)
Negative reviews(2)
Joe_K
Deluxe King Room
Stayed in Jul 2025
Traveling with friends
6 review
9.5/10
Amazing
Posted on Aug 3, 2025
Well maintained property, albeit showing its age a bit here and there. Pros: great location, helpful staff, nice view of the makati area from the room.
Guest User
Deluxe King Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on Jun 25, 2025
it was good and very accommodating and smell good maintain high class and highly recommended
Daniel Moses 94
Deluxe King Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 6, 2025
It was a really good experience, celebrating our 2 year anniversary, my fiance and I really had time to relax and enjoy our vacation
AT2023
Deluxe King Room
Stayed in Sep 2025
Business traveler
33 review
10/10
Outstanding
Posted on Oct 5, 2025
Really surprised by the proximity to all the nice bars and restaurants and malls.
Perfect for solo business travellers!
5 ⭐️
Mark O’Connor
Deluxe King Room
Stayed in Jan 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Feb 20, 2025
I had a really good stay, and it was actually 4 nights. I really like the pool, and the hotel location is super close to Glorietta, Greenbelt, and Landmark malls. Housekeeping was great, and front desk staff (thank you Cyrus) were kind and very helpful with information. The only one thing is that hotel is a little bit older, as could be seen with some of the wooden paneling and desk. In addition, the light switches were a bit confusing sometimes, and the carpet could use a change soon. However, the shower was hot and strong, and the overall room was very functional, with a LOT of storage space/options in the room. All facilities like the pool, the gym, and the restaurants looked great, and the lobby lounge is beautiful. I would recommend this hotel to my friends, and I can’t see myself looking for another hotel choice unless a competitor is offering a massive promotion. This is a great hotel in my opinion.
6/11
Sheila Cee
Deluxe King Room
Stayed in Jul 2025
Solo traveler
7 review
10/10
Outstanding
Posted on Aug 20, 2025
Vey apt for the type of vibe and community I want to be immersed in, love the hospitality of staff, old but gold in terms of facilities, great service also at their inhouse spa
Guest User
Deluxe Twin Room
Stayed in Jul 2025
Couple
6 review
10/10
Outstanding
Posted on Aug 2, 2025
Breakfast selection was excellent and the location was excellent also. Ayala malls is just a 2 min walk away from the hotel. Staff were friendly
马丽
Deluxe Twin Room
Stayed in Nov 2024
Family
31 review
9.5/10
Amazing
Posted on Jan 16, 2025
Our stay at the Shangri-La Hotel in Makati with our family was absolutely amazing! The service was exceptional — the staff was incredibly attentive, friendly, and always went above and beyond to ensure our comfort.
The hotel’s facilities were outstanding: a beautiful pool, a well-equipped gym. The dining options were fantastic, with delicious meals that catered to both adults and kids. The breakfast spread was especially impressive, offering a wide variety of fresh and tasty dishes. The location was perfect as well — central and convenient, with shopping malls and attractions nearby. It made exploring the city so easy. Our stay at Shangri-La was truly unforgettable, and we can’t wait to return for another family vacation!
Nasir alodan
Deluxe King Room
Stayed in Sep 2025
Solo traveler
15 review
10/10
Outstanding
Posted on Oct 24, 2025
This is one of the best hotels in ManilaM location is perfect
Guest User
Deluxe King Room
Stayed in Dec 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Jan 7, 2025
Fantastic location and friendly staff, always happy to help and give suggestions.
Guest User
Deluxe Twin Room
Stayed in Feb 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on Apr 26, 2025
Good location and facilities.
Rene05
Horizon Club Deluxe King Room
Stayed in Sep 2025
Couple
2 review
9.5/10
Amazing
Posted on Oct 30, 2025
slightly dated rooms, but overall the stay was great!
garyongong
Horizon Club Deluxe King Room
Stayed in Oct 2024
Couple
29 review
10/10
Outstanding
Posted on Nov 25, 2024
Was there with my wife and was wowed by grandeur upon entering the hotel. Warm and friendly hotel staff and great food during breakfast! Room is spacious and and bathroom is fantastic. The only feedback is that it really looks dated, but apart from that, all good! Great location as well~
Guest User
Deluxe King Room
Stayed in Mar 2025
Couple
1 review
9.0/10
Great
Posted on Apr 20, 2025
Nice place, staffs all are friendly and helpful, room deluxe was fantastic and nice view of the city.
Baghavan
Deluxe King Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 26, 2025
Had a great overall experience at Makati Shangri-La. The room was clean, well-maintained, and very comfortable. The staff were amazing—friendly, attentive, and always ready to help. Food options were also good with a nice variety. Would definitely recommend for anyone looking for a pleasant and hassle-free stay in Makati.