Merchants Manor Spa
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1 night
1 room, 2 adults, 0 children
All properties in Falmouth
Merchants Manor Spa
Western Terrace, Falmouth, Cornwall TR11 4QJ, United Kingdom
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Highlights
Delicious breakfast
Lots to do
Free parkingAmenities
Golf Course
Indoor swimming pool
Diving
Snorkeling
Horse Riding
Hiking
Sauna
Spa
All amenities
Property Description
With a stay at Merchants Manor in Falmouth, you'll be near the beach, just a 3-minute walk from Falmouth University and 10 minutes by foot from Gyllyngvase Beach. This eco-certified hotel is 0.7 mi (1.1 km) from Swanpool Beach and 0.7 mi (1.2 km) from National Maritime Museum Cornwall.
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8.1/10
Cleanliness8.1
Amenities8.1
Location8.1
Service8.1
All 64 reviews
Surroundings
Airport: Cornwall Airport
(52.0km)
Train: Penmere
(780m)
Train: Falmouth Town
(820m)
Landmarks: SO8 Muay Thai
(<100m)
Landmarks: Emmanuel Baptist Church
(120m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Classic Double Room
1 King bed
Free Wi-Fi
Non-smoking
TV
Tea bags
Towels
Shampoo
Check Availability
4
Cosy Room
1 Single bed
Free Wi-Fi
Non-smoking
TV
Tea bags
Towels
Shampoo
Check Availability
5
Comfort Room, 1 Bedroom
1 King bed
Free Wi-Fi
Non-smoking
TV
Tea bags
Towels
Shampoo
Check Availability
1
Standard Room
1 King bed
Free Wi-Fi
Non-smoking
TV
Tea bags
Towels
Shampoo
Check Availability
1
Old House Master Room
1 Double bed
Free Wi-Fi
Non-smoking
TV
Tea bags
Towels
Shampoo
Check Availability
5
King Room
1 King bed
Free Wi-Fi
Non-smoking
TV
Tea bags
Towels
Shampoo
Check Availability
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Guest Reviews
8.1/10
Very Good
64 reviews
- Cleanliness8.1
- Amenities8.1
- Location8.1
- Service8.1
Average for similar properties in Falmouth
Review summary
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Staff Service: The staff is often described as friendly, welcoming, and eager to assist, contributing significantly to guests' positive experiences. Their attentive and professional service ensures guests feel valued and well cared for throughout their stay.
jeremysU7921AF
September 15, 2025
Have stayed here on numerous occasions for business, was booked in and had to postpone the date as had been in hospital and unable to travel. Hotel would not accept a change of date or credit to use at a later date (note a cancellation was not requested, purely a change of date or credit for future use). Given the situation any decent hotel would have had some empathy and facilitated a change, nevermind to someone who has stayed over 10 times in the last few years. Absolutely appalling and hope their retaining of the £180 is a fair trade for losing out on the repeat business, I'm back off to stay at The Greenbank as soon as I'm travelling to Falmouth again
Guest User
September 5, 2025
Arrived to find no reception. Check in is all done via a computer. For a hotel of this type you would expect a warm welcome. When looking for our room, we did come across a very helpful, young, tall man who showed us around and took us to our room. Rooms fine, everything you need. Overall stay was fine, except breakfast! No milk!! Was told they had run out but had soya or oat milk. Asked if someone could not go out and get some but the waitress said they were not aloud to leave to go and get some?! Surely a supervisor or a member of the kitchen could go?? They also didn’t know when the delivery was….very poor! Breakfast food was good. Fruit juice decanters do not flow. Go and get your toast as the glass will take 5 minutes to fill. Small bite plates were a little disappointing. Items run out but no alternative offered. Not very exciting. Checking out there was two people even though we had mastered the machine! Gave us a departing gift, two cans of sparkling water and a bag of fudge. Why, what was the point, I don’t expect many people like sparkling water? Was it an over order to get rid of?!
Guest User
September 4, 2025
We stayed in an absolutely beautiful room -4 with a freestanding bath and views to the sea , it was lovely and quiet and the bed was comfortable. Only a short walk to Gylly beach and on a rainy afternoon we went for a swim and used the steam room . Breakfast was lovely choice of pastries and a cooked breakfast . The staff have all been polite and helpful . This is our new favourite choice of stay in Falmouth which we visit frequently
Guest User
September 2, 2025
Upon arriving at the hotel, you walk in to find no reception. It is all done on a computer situated on a sideboard. Eventually when we walked through the hotel, we were greeted by a member of staff (a very tall young man, didn't get his name but very polite and courteous), who was very helpful in showing us around and to our room. It was only due to us passing him in the corridor. The room was ok. It was clean and tidy. Everything you needed was provided. The main thing that let our trip to this hotel down was when we went for breakfast, we were told there was no dairy milk. In this day and age, you would not expect this. They did offer alternatives but when mentioned why someone couldn't go and get some, we were told the waiting staff were not aloud to leave the premises to get some?! They also replied they didn't know when the milk delivery was going to be. I feel that a supervisor or a member of the kitchen could have gone to a local shop and purchased a few pints, before the guests starting to come down for breakfast?! When we checked out, there was two people there loitering in the hall way to check us out, even though we mastered the check in process. We were then given a leaving gift...2 cans of sparkling water and a packet of fudge. What was the point, a waste of time if you ask me.
Guest User
September 1, 2025
We had an absolutely fantastic experience from the moment we arrived. Simon and his team made us feel so welcome straight away, and every single member of staff was friendly and eager to help with anything we needed. We stayed in the apartment called The Lookout and it was just lovely. On arrival we were greeted with a bottle of Cornish champagne, which was such a nice touch — and it tasted amazing too. I really liked that they use local produce. The spa was another highlight for us. The treatments were great and the lady who looked after us was so kind and professional. The main house itself is beautiful as well, and we really enjoyed sitting there with a drink and soaking up the atmosphere. Honestly, we couldn’t have asked for a better stay. We’ll definitely be coming back, and I’d recommend this place to anyone looking for a relaxing getaway.
Guest User
August 25, 2025
Very disappointing & not up to 5* rating. View from bedroom was a dirty flatroof & an old carpark, bedside lamp had exposed wires and flickered! No choice for dinner! Staff very nice manager rude so was too intimidated to complain
Guest User
August 16, 2025
Heartfelt thanks to Simon and the team, for a fantastic visit to Merchants Manor. We had a delightful time at the immaculate spa, and enjoyed a superb lunch. The corn and coconut soup was a triumph, and the carpaccio of beef melt-in-the-mouth delicious. What a lovely way to spend a morning relaxing in authentic and yet also contemporary surroundings.
Guest User
August 14, 2025
Group of 20 of us went. . No choice of food for dinner - one starter, one main and 1 dessert offered. no substitute for dislikes. Wouldn’t go there again.
Services & Amenities
Most popular amenities
Golf Course
Off-site
Indoor swimming pool
Diving
Snorkeling
Horse Riding
Hiking
Sauna
Spa
Additional charge
Massage Room
Fitness Room
Private parking
Free
24-Hour Front Desk
Luggage Storage
Bar
Tennis Court
Squash Court
Restaurant
Meeting Room
Additional charge
Business Center
Multi-Function Room
Wi-Fi in Public Areas
Indoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Indoor swimming pool
Heated pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Front desk services
24-Hour Front Desk
Lockers Available
Express Check-In and Check-Out
Concierge Service
Front Desk Safe
Luggage Storage
VIP Check-In Service
Languages spoken
English
Food & drink
Bar
Room Service
Health & wellness
Spa
Additional charge
Massage Room
Sauna
Windsurfing
Off-site
Diving
Tennis Court
Squash Court
Golf Course
Off-site
Hiking
Horse Riding
Snorkeling
Fitness Room
Activities
Public Beach
Fishing
Public areas
Picnic Area
No Smoking in Public Areas
Garden
Smoking Area
Cleaning services
Clothes Dryer
Dry Cleaning
Additional charge
Laundry Service (On-Site)
Additional charge
Business services
Multi-Function Room
Meeting Room
Additional charge
Fax/Copying Service
Additional charge
Business Center
Wedding Service
Accessibility
Accessible Rooms Available
Safety & security
First-Aid Kit
Smoke Detector
Fire Extinguisher
Security Personnel
First Aid Services
Property Policies
Check-in and Check-out Times
Check-in: 16:00–24:00
Check-out: 07:00–11:00
Front desk hours: 24/7
Child policies
Children are not permitted to stay at this property
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeFull English/Irish
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is £ 50.00 (approx. AU$ 102.37) per night.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 1910
- Number of Rooms: 39
Phone:+44-1326312734
With a stay at Merchants Manor in Falmouth, you'll be near the beach, just a 3-minute walk from Falmouth University and 10 minutes by foot from Gyllyngvase Beach. This eco-certified hotel is 0.7 mi (1.1 km) from Swanpool Beach and 0.7 mi (1.2 km) from National Maritime Museum Cornwall.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy British cuisine at Rastella, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. A complimentary full breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Stay in one of 39 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy British cuisine at Rastella, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. A complimentary full breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Stay in one of 39 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
Frequently Asked Questions
What is the cancellation policy at Merchants Manor Spa?
Typically, cancellations of Merchants Manor Spa can receive total refund for certain days before arrival. The conditions will vary depending on the type of room and booking conditions. Check out the cancellation policy for more info.What is the cancellation policy at Merchants Manor Spa?
How much does it cost to stay at Merchants Manor Spa?
Prices at Merchants Manor Spa vary depending on dates, hotel policy, and room type. Please enter your dates to see current rates.How much does it cost to stay at Merchants Manor Spa?
What landmarks are close to Merchants Manor Spa?
Merchants Manor Spa is located in Falmouth, close to landmarks such as SO8 Muay Thai, which is <100m from your search (straight-line distance).What landmarks are close to Merchants Manor Spa?
Does Merchants Manor Spa have a pool?
Yes, Merchants Manor Spa has a swimming pool for guests to enjoy.Does Merchants Manor Spa have a pool?
Does Merchants Manor Spa provide breakfast?
Yes, guests staying at Merchants Manor Spa can enjoy breakfast during their stay.
Breakfast option(s): Full English/Irish. Does Merchants Manor Spa provide breakfast?
What time are check-in & check-out at Merchants Manor Spa?
Merchants Manor Spa check-in begins at 16:00-24:00. Check-out time is 11:00.What time are check-in & check-out at Merchants Manor Spa?
Are pets allowed at Merchants Manor Spa?
No, pets are not permitted at Merchants Manor Spa.Are pets allowed at Merchants Manor Spa?
About This Property
| Nearest Airport | Cornwall Airport |
|---|---|
| Distance to Airport | 51.97KM |
| Nearest Train Station | Penmere |
| Distance to Train Station | 0.78KM |
| Average Price From | AUD314 |
| Hotel Star Rating | 4 |