Sultan of Dreams Hotel & Spa

It's the second time coming back with my family. We like it very much. The stuff is very pleasant and helping when need it. Location is very quiet, room was cleaned often and very well done. The sea was good for children to swim. A very good animation team and funny. We enjoyed it.

Where do I start On arrival we was greeted by reception that never spoke a word of English. We was asked to stay in family room although we had booked 2 rooms. We were treated terribly cos we refused to take the room. After finally getting the 2 rooms we were taking to a run down room with wall paper hanging off the walls and no air con. None of us slept all night cos of the temperature of the room. When I went to reception again no one spoke English. I spoke to the manager after I downloaded an interpreter app. He said he would get the air con fixed. No one arrived to do it. I just gave up. The hotel is run down. The staff are rude. The pool area is nice and the entertainment staff nice. The food is average . The drinks are watered down. Please do not waste your money coming here as you will regret it I promise you. Everything here is in need of repair and refurbishment

I stayed at Sultan of Dreams with the hope of enjoying a relaxing holiday, but unfortunately, the experience left much to be desired. Housekeeping was extremely inconsistent – one day they’d come around 9 AM, the next day, not until after 5 PM. The worst part? Sheets were never changed, toilet paper wasn’t restocked, and to my shock, the sheet on the very first day had a blood stain. That was DISGUSTING. One day, water started leaking from the ceiling in the bathroom. I called reception, only to find that no one spoke English. They generally don't know any languages besides Turkish. After struggling for a few minutes, they finally passed me to someone who spoke Russian and promised a technician would come. No one ever showed up. Thankfully, the water stopped on its own. The drinks – coffee, juice, cocktails, lemonade – were all incredibly watered down. You can clearly taste and see it's at least 70% water, they pour it in frontof you. That’s not what you expect from an all-inclusive resort. The last straw for me was on the last day: while clearing our table, a waiter took my S Pen, likely mistaking it for a drink stick. I didn’t notice immediately, but when I did and went to ask her about it, she didn’t understand what I meant and just said she saw nothing. I didn’t push further, assuming it had already been thrown away. And I am not the type of the person who would make her go through trash, I just gave up. Sadly, despite the nice facilities, the poor service, lack of professionalism, and communication barriers made this stay more stressful than enjoyable. I would not return or recommend it unless significant improvements are made.

Good service good staff and direct on the beach. we liked the animation team as well. we have got an sea view room on highest floor and the view was excellent. we will book again for next year. the transfer time to the airport is only 60 min. thank you for this holiday.