Lago Hotel

The hotel is new, beautiful, Instagram-friendly It is in a great location. Beautiful large pools. A variety of food, you can eat almost at any time. Dinners in different themes of different cuisines of the world. Well-equipped stylish beach. On the downside, there is a noisy hotel nearby with a club area right in front of the windows. On the first day when we arrived there was music until 1.30 am. We had not slept well the night before because of the flight and wanted to go to bed early. But we could not fall asleep, the music was playing very loudly. When we asked to move to a quieter room, the receptionist said that the hotel was completely full, more rooms were sold than there were and they could not move us. The next day, the receptionist also said that they could not move us - everything was occupied. In addition, not a single pool is heated, although the forecast promised 19 degrees in the coming days. The shows in the hotel are interesting, there is a large screen and huge speakers. But the bass in them plays very loudly, like in a club. My wife is pregnant, it is harmful for her to be in such a noisy place and swim in unheated pools, and we asked to check out of the hotel early, a few days earlier. To move to a quieter hotel with heated pools. At the reception they said that with these issues to contact trip.com. I wrote there, the service immediately got involved in solving the issue. But the hotel did not answer them for 2 days. After which the hotel informed the service that it was denying the request. There are no questions to trip.com, they were in touch all the time and gave compensation from themselves. But there are big questions to the hotel in this regard. Only on the 4th day of stay we were offered an alternative room option, but it turned out to be with a view of the water slide, although we initially paid for a more expensive one with a view of the sea, which turned out to be very noisy. The hotel also refused to compensate the difference in rooms.