Sural Resort Hotel

The hotel is perfect and beautiful Personal is professional and polite! Staff is kind! I am happy ❤️ One waiter in particular is funny and makes works of art, his name is Halil The pools are clean. Towels always available. Sunbeds on the beach always available. The cleanliness of the rooms is a matter of course.

From our first day at the resort we quickly realised this hotel accommodates only for German,Russian and Polish guests. Everything we asked for felt like it was too much effort for them. Blank expressions, no smiles when we would go to the bars and walking around. My husband asked for a Strawberry Daiquiri at the pool bar and was told only cocktails on list.. but then see barman do one for a German guest! Not a great start.. I asked for 2 white wines at lobby bar to then be mocked about my accent. I asked for ouzo and sprite ,the barman took the absolute mick with the measurement even though I said it was enough,he flooded it over the sprite. Undrinkable ! When you did find a cocktail you liked, each time it would taste completely different...lol. So we stuck to the beer..safest option! There was a handful of staff during our weeks stay that were pleasant enough but otherwise, no interaction from staff.. smiles were just so rare! The cleaning staff we found were the most polite and smiley. And did a great job cleaning the hotel. Our rooms were spotless but the bedding...oh my! It was so small amd like a scratchy towel!! Had to turn the air con off so could keep warm whilst I slept.. My niece wore her jogging suit whilst she slept..in Turkey..lol We found the food nice enough but very repetitive. The grounds are very pretty and the walk to the beach is a delight. The beach itself was ok but sun loungers were a bit tired. Could do with updating. The entertainment wasnt the greatest unfortunately. The shop that sold all the t shirts within the hotel was great. The owner was very friendly and we bought from him often. He did some great deals for us. We made the most of our experience there but would definitely not return. We felt we were invisible as guests.