Westdrift Manhattan Beach, Autograph Collection

I'm lazy and never write reviews. This is my first review on Ctrip. Let me start with my conclusion: Everyone, please avoid this trap. This is a hotel that is racist against Asians. I started unloading my luggage at the door, and the people at the door pretended not to be able to see me and would not offer any help. On the day of check-in, they encountered a system failure and were unable to make a room card. I could only write a room number by hand, then ask a staff member to take it to the elevator and open the door manually. After I checked in, they asked me to wait nearby, and then their staff took the foreigners who came behind me one by one. During this period, I went to her many times to ask when she would take me and my mother up. Every time she said that a colleague accidentally missed us and that she would wait a moment. But her colleague clearly looked at me just now, but didn't call us. After waiting in the lobby for nearly half an hour, many negotiations were fruitless. I went over to argue with them, and then I found a woman to take us into the elevator and help us paint the third floor. Then she walked away. I thought we were at the door. Someone would open the door for us, but after standing at the door for another 10 minutes, no one opened the door. I was very angry and went downstairs to argue with them. I found the four of them standing at the front desk talking and laughing. There were three waves of Asians standing and waiting next to me. No one took them into the room. I argued with them, expressed my dissatisfaction, and was very angry. They realized that I was angry, called a room service person to come up with me, and opened the door immediately. For what should be a simple thing, they make you wait for 30-40 minutes even though they are just chatting with each other. The Asians downstairs didn’t know how long they would have to wait. I originally booked for 3 days, but canceled it directly in the next two days. I hope everyone can avoid this hotel. It is really very obvious racism.

Very comfortable and pleasant environment

Great hotel with great service!

It’s okay 😌