Maybe there’s a good reason (such as limited funds to only be able to pay for employees) but they have terrible hospitality. They’re nice people but the service and amenities are subpar. Cheap but still could be much better. You could say we get what we paid for but,they could still do better.
Their pillows were bumpy and dirty. We asked for extra towels to place over the pillows . They reluctantly gave us three but delivered one at a time.
Every time we needed something such as an extra towel, an extra sheet, toilet paper, we had to ask twice and remind them.
The mattresses are more like pads which were dirty and ripped up. My husband got sick (unrelated to the hotel) and so we need to change the sheet and mattress pads, but they didn’t have enough for us to change those. They eventually got us a sheet, but we had to use a blanket, which they charged us for. That’s another thing… The marketing photos showed a blanket included, but we had to pay for a use of the blanket per night.
We got there at about 10 o’clock at night and the hot water wasn’t working. We had security come and check it but he used a screwdriver and took off the heating element. It still didn’t work. We tried to ask them to fix it or give us another room. They said they would give us another room for the night but then we’d have to pack up our things and move back to that same room after maintenance fixed it. We found out the next morning that maintenance was not going to fix iit for us. They told us that they would prioritize fixing the heater but at about 10 o’clock the next morning, they have no plans to come and fixit. We ended up finding out as we fought for another room that you have to turn on a switch and power button for the water heater To start. I wish the security guard told us that that first night.
Anyhow, there’s more but I feel sorry for them. The Phillipines has a lot of poverty and complaining will not really help the situation.
