White Knight Hotel Intramuros Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations. We value all guest comments—positive or negative—as they help us identify areas needing improvement.We regret any inconvenience caused by the security deposit request. While this is part of our standard check-in procedure, we understand your frustration if this was not clearly communicated at the time of booking, and we will work to ensure it is more transparent moving forward.Regarding the issues you experienced with cleanliness, room amenities, and WiFi availability—please know this is not the standard we strive to uphold. Your remarks have already been forwarded to our housekeeping and maintenance teams for immediate review and correction. Safety concerns, especially with bathroom flooring, are taken very seriously, and we will look into possible solutions to address this.We also apologize for the slow breakfast service and any miscommunication about front desk hours. We do operate 24/7, but we ask for prior notice for late check-ins to better accommodate guest arrivals—not to limit them.While we are disappointed to hear you won’t be returning, we appreciate your honest review. If you ever reconsider, we’d be grateful for another chance to provide a better experience.Warm regards,Ilyn J BregenteHotel SupervisorWhite Knight Hotel

Response from Property: Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you faced. We understand how important reliable Wi-Fi and easy communication with the front desk are to our guests. Due to unexpected technical issues with our internet provider, service was temporarily disrupted — and we’re working closely with them to resolve it as soon as possible.Additionally, we’re reviewing our internal processes to improve guest communication without the need for in-person visits. Your feedback is truly valuable, and we hope to provide you with a much smoother experience in the future.

Response from Property: Thank you for the great feedback! We’re happy to hear that our service and amenities suited your needs perfectly. We’d love to welcome you back anytime, especially if you’re traveling solo again!

Response from Property: Dear Guest,Thank you for your honest feedback. We're glad you appreciated our central location in the heart of the walled city. We apologize for any discomfort caused by the noise and the condition of the property. Rest assured, we are working on improvements to enhance our guests’ experience.Best regards,White Knight Hotel

Response from Property: Dear Guest,Thank you for sharing your feedback. We truly appreciate your honest review and are glad to hear that you enjoyed our prime location within historic Intramuros. It’s wonderful that you were able to explore the area on foot and even venture out to the Malacañan Palace.We sincerely apologize for the shortcomings you experienced with room cleanliness and our tour assistance services. Your comments are valuable and will be used to guide improvements as we continue working to enhance the guest experience—especially in room maintenance and front desk support.We hope to welcome you back in the future, and we’ll strive to make your next stay more comfortable and convenient.Warm regards,White Knight Hotel Intrtamuros

Response from Property: Dear Guest,Thank you for your feedback. We sincerely apologize for the condition of the room. Renovation plans are underway, and we truly appreciate your patience and honesty as we work to improve our facilities.Best regards,White Knight Hotel