We work in the hospitality industry ourselves, so we were disappointed with the level of service we received from the staff. They were neither accommodating nor helpful during our stay. Upon check-in, we requested an iron for our uniforms, but despite multiple follow-ups, we were unable to use one until checkout.
Before leaving at 5 PM, we even informed the reception that we would be happy to borrow it later once we returned. However, when we came back, our request still had not been addressed, and we were told that the hotel only had two irons available. Even if there were limited irons, proper follow-up with the previous guest using it could have been done so other guests could also use it. We stayed for 22 hours and only needed the iron for about 5–10 minutes.
There were also several false promises from the reception staff, and it seemed there was a lack of proper endorsement or communication between shifts.
