Inn at Venice Beach

Welcoming service, lovely and pretty room; wonderful location from the famous Santa Monica beach.

I was greeted by a female staff who was talking to someone in the lobby & Guillermo checked into my loft suite (339). I told Guillermo it was my birthday weekend & some friends/family were coming by. He said I could use the outside patio. I got to my suite & used the toilet but it was rocking from side-to-side. I reported it to Guillermo, who explained their maintenance guy (MG) would be in at 8am. Since I'd drove 2 hours, the toilet flushed & Guillermo was nice I dealt with it & scheduled an 8:30 am with the MG. No one came to fix the toilet by 8:50am. I called & spoke with Alfonso. He said the MG arrives @ 9am & offered the lobby toilet. I declined the lobby toilet. The MG came & left. Alfonso called saying it'd take 2+ hrs to fix. I told him I didn't want anyone in my room when I wasn't there. Alfonso sent the MG with keys to a larger suite (340), with no counter space & a connecting door to another room, which I could clearly hear the other guest conversation. I ask Alfonso if they'd bring up table. He said no. I said the room won't work because I needed counter space for food/drinks. He called back sounding angry & sent the MG to show me room 333, adding if it I didn't like it then I could leave but wouldn't get my money back. I said I'd been patient, paid over $500, now it's starting to be a problem & it's not my fault the toilet was broke, then asked for compensation for my time/trouble. He said he acted immediately & asked if I "touch the other room", giggled & stated I couldn't use the patio or have guest or he'd have to "evict me", but he'd give me free parking. I asked for the manager. He said he was the manager. I ended the call. Later, I went to the lobby to greet my friends & ask about guest parking but no one was there. I showed my friends where the parking lot was, which had been closed off with yellow police tape. I lifted the tape to let my friends in & another couple I'd met the day before. Jose (staff) came running out, yelling @ me about lifting up the tape. I told him he needed to calm down & asked his name about 5 times before he told me. He finally asked if I was a guest, while still hollering. I calmly told him I was tired of dealing with bad attitudes from the staff & he's lucky I'm trying to have a good time. He said he didn't want to get fired. I told him he needed to do his job then & mentioned that they tape made their parking lot look like a murder scene. He said he would charge my friend for parking. I said if he'd been monitoring the lobby my friend would have already paid for parking. Jose walked away, still wasn't present when we went back through the lobby & I didn't see him again although we were in/out the lobby most of the night. I didn't start having fun until about 10 pm, as I spent most of my day dealing with disrespectful staff. To make matters worse, I was supposed to have a 2 Queen bed loft but only got 1 bed, room 339 had a blue sticker on the door stating it had been sanitized, neither of the other 2 rooms had that sticker. Room 333 had a much smaller balcony, pink nail polish/stains/a hair pen/some large dark chuck on the on the carpet. It looked like it hadn't been vacuumed. The outside of the hotel is not well lit & 2 of my friends passed it by, then called me to come outside. However, it was in a great location & 2 of the lofts looked like the internet pictures, as well as the outside patio that I didn't use. I got a deal for my suite, but still paid over $500, just to be stressed out by staff that didn't want to do their jobs or clean the rooms. I never raised my voice/used profanity/or laid hands on anyone while trying to work the toilet situation out, which I shouldn't have had to deal with in the 1st place. It is way too many nice hotels in that area to have to put up with the unprofessional staff, dirty rooms, & broken toilets. No wonder they still had empty rooms.

Great location a few blocks from the beach and the cute Canal district. A fine choice, cheaper than many in the area, if you don't mind an older building. Staff friendly and helpful.

Just after explaining the reason for visit to area to front desk was recent death in the family I get put next to the elevator. Sorry but not really worth the $$$ for an off season overnight.

Very nice staff and great location for beach and restaurants. Room was on a busy road and was very noisy all night and early morning. Unfortunately we had no hot water for over 20 hours after arriving due to plumbing issues. Eventually got fixed and staff sorted it to our satisfaction

The staff there was SUPER friendly and nice. Arriving and parking ($22/day) was super smooth, they have covered and uncovered spaces. The check-in was super fast. It is a nice place, they made their best effort in updating it, I think it was OK. The bathroom was ultra small and could use a deep shower/tub cleaning. The carpets in the room and general areas do not give a great impression in terms of freshness/cleanliness, but everything else was OK. We had a loft room, the temperature was OK however there was only a tiny fan all the way up in the ceiling, wonder how that would work if it was summer time. The bed was comfortable, a lot on the way softer side, the pillows were grainy and quite uncomfortable though. The hotel location is good for night dining/drinking, visiting the Marina, the beach or even walking to Venice beach. Despite being on a main street it was not loud at night, you could only hear the cars go by if the sliding balcony door were opened. I would stay there again if in that side of town.

The cost for this property is not right. The rooms have been slightly updated but feel like an hourly hotel at best. It does not feel like a beach side inn or an accommodation worth over 150 a night. Each night we paid over 250 plus for this I would recommend going with one of larger hotel chains near by that actually have amenities. The draw of this hotel is its location and if it was updated in a more boutique manner with some amenities I would say it’s worth it but based on the rooms and building interior. Example next to our room was a storage center with all the extra items shoved in they didn’t even conceal this. It added to the cheapness of the place. Plus the lack services it’s just not worth the price. We love to support smaller chains and boutique hotels which what we did for the half of trip and were very satisfied this one does not measure up.