Verified traveler
February 19, 2024
Staff is rude. Housekeeping took more than 2 hours to bring a roll of toilet paper to the room. We reserved the room for 4 people and they set the room up for 2 people. We called housekeeping and it took more than 2 hours to get 2 more pillows, 2 sets of towels. The next day we didnt get cleaning service, but the rooms around us got service. We than need more toilet paper, so we called housekeeping. 2 hours went by, we called again. An hour went by so my husband went to the front desk to get toilet paper. The knob in the shower spun half way and shut off. You had to keep adjusting the knob to find where the hot water would work. A 15/20 minute shower turned into an hour shower. The security were rude to first timers to this resort. The front desk should remind or announce when customers check in that there are specific walk areas for minors walking through the gaming area. Even for using the indoor pool. Anyone going into the gym must get a wristband at the front desk, BUT they should let you know that when you first check in.