Grand Cettia Hotel

This is not a 5 star hotel!! Don’t book if you require clean rooms, clean bedding, clean towels or somewhere to sit to eat bad food! Don’t book all inclusive! Extremely disappointed in the hotel as a whole, it’s ok if you have very small children, but certainly not over the age of 5! Run down rooms…poor facilities. The staff are trying as hard as they can but they have their hands tied. Kaan on reception thinks he is funny but comes across as rude and dismissive. Had to eat out most days due to poor food options and quality. Would NOT Recommend!! Overall, very sad situation.

I come here with my family of seven and we loved it every minute. It was my mums 40th birthday. We celebrated like she is a queen because of entertainment team. They cheered for her on everywhere possible, even on the dart when she was playing. Potter was the one of the best, he is incredible and lovely, nice with kids and adults. Harry is the same, they are good duo. They made our holiday.

Hotel is such a lovely place, I loved here with my three sisters, we felt safe on every way possible. Staff was so nice and helped as on everything we asked. They are not like the people in the another hotels, they just don’t come to u because of u r girl. This was the best part of the hotel, entertainment team was the other thing about the hotel. They all lovely people, girls and boys. I give a big shoutout for Potter and Harry. They always do the best things, we leaving today it was first but it wasn’t last!

I really wanted to give the hotel a better rating but there's so many aspects of it where they've looked to penny pinch to make the place a mediocre hotel / experience. Admittedly, we were comparing this to the service we got at a similarly priced hotel in Antalya (Royal Garden Beach Hotel) where we went last year. Firstly the positives: - the entertainment here for kids is fantastic. There's a nightly mini disco, which all family resorts actually offer, but the thing we didn't get last time was other nightly entertainment with there being a show every night. This included magic show, Columbian acrobatics, Turkish belly dancing, Mongolian acrobatics. All the shows were fantastic. There were also good day time activities for our daughter (3 yrs old) which included pizza and cookie making. - There were decent themed evenings - turkish night, tapas, wine and cheese which made things a little different. I thought the quality and choice of food was best during Turkish night, Now the negatives, all of which make you come away from the holiday thinking you could have really made this hotel feel like a luxury / quality experience. - You have to pay to use the safe in the room. I have travelled to dozens of countries and countless hotels and this was the first time I'd ever been asked to pay for the safe at a cost of £15 for the week. Honestly, I thought this was pathetic, and just detracted from the impression of the hotel. - The hotel felt like a club 18-30 holiday for families. We unfortunately had another guest, we don't know who ring our room four times during the stay and put the phone down straight away, waking our young kids up. When I went to complain to Ali at the front desk to tell him what I thought was happening his response was "Ye, probably". What kind of response is that from the front desk, the impression it gave just said it all for the hotel. It also showed that this was a regular occurrence which the assistant manager confirmed when I complained. - This hotel is connected to it's sister hotel, the two are joined together, but you can't use your all inclusive at the sister hotel and have to pay for drinks. The only sports shown on TV are at the sister holiday so you'll need to pay for drinks if you want to watch. Again penny pinching which really degraded the impression of the hotel. - Some of the staff are really friendly but many of them looked miserable and clearly didn't enjoy their jobs. This meant they didn't really help you particularly at the front desk and restaurant and detracted from the atmosphere. That said the guy making the omelettes at the outside station is one of the friendliest guys I've met. - Wifi is terrible in the rooms, they do offer wifi boxes which you have to pay for. - Only one key card is provided, if you want a second you'll have to pay for it (£5). In Antalya we got two which seems logical for a family of four. - They don't provide beach towels and don't allow you to take ro

Absolutely best place for a family holiday in turkey everyone of the staff who work here are amazing and very welcoming we we’re all made to feel like family and couldn’t ask for more they’ve been fantastic and the food is good too We will be back ❤️