Guest User
November 15, 2023
This hotel was advertised as a 4☆. I wouldn't give it 1, never mind 4. We found out when we got there that it was the last week of their holiday season, but that doesn't excuse a lack of cleanliness. Was advertised to have entertainment every night ( we had nothing). Wifi, we could only get it if we sat in the lobby or by the pools. Water in every room. Our tv and air con were broken when we arrived. Our flight was delayed so didn't get to hotel till midnight. Only had a meal at breakfast, a snack on the plane, so I asked for a sandwich or something when we got there. We had paid for all-inclusive. Was told to go to the high street a get a meal. Right, midnight, dark didn't know where we were. I explained I'm diabetic and needed food. No help whatsoever, she wasn't intrested. Up in our room we expected tea/coffee, kettle etc. Nothing. Thank goodness l carry small kettle with us all time, BUT, no water. Had to go and ask for some, was told it was in our fridge, l wouldn't be asking if there was some there. As for the cleanliness of the place, that was a laugh. There was a chip on the floor under our dining room table at the start of the week and it was still there at the end. Our shower was dirty and would flood the bathroom everytime it was used. We got clean (if u can call them that) towels every day only because we mopped up bathroom floor with them after showers. Didn't want to think about the marks on some of them. I know when we washed, taps get splashed but they weren't even wiped off by the housekeeper, we did wonder what she got paid for, oh l know, she changed out towels and pulled up the beds. Thats it. Our bedding wasn't changed all week, as we had accidentally dropped a couple of oil drops from sun lotion, so we knew they weren't changed. None of the sides where we made coffee were wiped down. Floor wasn't wiped, there was something sticky between our beds, that was there all week. Above our bathroom door, someone had put a sticker from something they bought and that was still there the day we left. We heard from other guests that things in their rooms (gifts they had bought) went missing. Can't prove this as it didn't happen to us. But my sister did catch the housekeeper going thru my stuff by the kettle. If she had had a cleaning cloth in her had and was wiping things down, then we could have understood why she was moving the stuff around, but she didn't. I've never been to a hotel (don't forget this is '4☆') where l have felt so unsafe in our rooms. Everyday we locked things away and then took pictures to see if our stuff was moved. Not even moved to clean the floors. Now, where do l start on the food. If you like chicken, chicken, and even more chicken. This would have been ok for you. Breakfast was boiled eggs, scrambled eggs, or fried eggs. With what looked like the day befores left overs in some sort of sauce ( no labels to tell us what) potatoes, cold pasta, salad and pancakes. Lunch, chicken, cold h