Moroccan House Marrakech

Comfortable hotel in a nice area

Fantastic hotel. Comfortable, clean and good services

For this prize a good hotel near shops, restaurants etc. 30 minutes walk (few minutes by Taxi) to old Town, 15 minuten from/to Airport Breakfast (free!) not super but you will not have to leave the hotel hungry. Everything in de clean bedrooms was a bit old but functional. Beds a bit hard but clean. In the evening, the rooms on the streetside are bit noisy but you can close window. balconydoor. Towelchange and roomcleaning every day. Roomszise is ok, if you want a bit more space, i advise to book a 3 or even a 4 persons room.

First and foremost, the property is located in an unsafe town, as we have been approached by a different criminal gang every time we arrive and/or we leave the property. They would be waiting for us around the corner, and all they want is money. Then, upon check-in, we were received by an aggressive and argumentative bellman named Hassan from the minute we enquired about car parking (as advertised). Ultimately, we got charged 60 dhs to park outside on the main road. The bellman believes serving for 22 years gives him the right to threaten and disrespect paying customers. At one point, he asked me to go outside the property and move my car, which he said was blocking the director's car - when I went outside, I found out that it was not my car that he was referring to. So I was agitated that this man inconvenienced me and made me go outside without ensuring whose car it was. Another instance was when I invited my girlfriend to stay with us for one night, he threatened us with the police (even though she was a registered paying guest and had her own room). Regarding rooms/facilities, the TV & heating system controllers were either faulty or missing. When I had enough, I asked to get a refund so I could go somewhere else; however, they refused to give me back my money. I don’t understand how these hoteliers run a business like this, where guests are disrespected, mistreated, and not cared for. They don’t play by the international laws. So, they have their own rules, and you cannot hold them accountable. What a terrible experience. OTAs should definitely compensate us for advertising such an unpleasant hotel.

From the moment that we arrived the staff were really friendly. The location is great for all major attractions and shops. One thing that we really liked was the incredible decor, beautiful Moroccan art everywhere even on the ceilings. Highly recommend this little gem. We were a bit less keen to get in the pool as it was a bit cloudy, so I wouldn’t book this if a pool is essential to you but other than that perfect.