Econo Lodge Inn & Suites Mason City - Clear Lake

Booked this hotel through Choice as I regularly use their hotels in USA. Unfortunately this hotel badly lets down the brand. The room was shabby, smelly and dark. The view from the window was a scrap yard of old vehicles. Choice website advertised a laundry, there wasn’t one and the manager, who could barely speak English, gave me an incoherent explanation about getting a new machine. To his credit though, he did do my washing in the staff machine, however I specifically asked that he did not put my jeans in the dryer but he did! I had to borrow a hair dryer from reception which then shorted out, went cold then hot again. The hot tap was nice and hot but the cold tap was also hot! The shower floor was dirty and there was paint on the floor. The walls and doors were bashed and grubby. We had to open the window when we entered the room as the smell was so bad. The bed and pillows were lumpy and uncomfortable. Am so disappointed that Choice allow this standard of hotel under their brand.

Breakfast layout was good and timely, rates were good. 1 room not 2 double beds as requested. Tv not working. No info in room regarding how to contact desk from room.

The front desk attendant was polite and friendly. I had a couple questions, and he didn't seem annoyed by them.

Will not stay there again. The outside door was broken. Not the cleanest of hotels. Staff not friendly

The bed had piss stains all over it . Bed sheets were dirty. You could smell mold as you walked in to the room .

the staff r really nice