1 Chome-14-9 Central, Matsumoto City, Nagano Prefecture, 390-0811, Japan
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9.0/10
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9.0/10
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Exterior (13)
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10/10
Grace JY Lee
9.5/10
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Dining (44)
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8.5/10
Chocolate105
9.2/10
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9.0/10
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9.5/10
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9.5/10
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9.0/10
Michelle
10/10
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8.0/10
PandaMania
9.5/10
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10/10
summer09
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9.5/10
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9.5/10
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9.2/10
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Guest Reviews of Iroha Grand Hotel Matsumoto Eki-Mae
9.2/10
Great
285 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities9.1
Service9.2
Cleanliness9.2
Jules moment
Moderate Double Room, Non Smoking
Stayed in Apr 2025
Family
26 review
10/10
Outstanding
Posted on May 27, 2025
Very pretty, neat and clean hotel that is walkable to anywhere.
The hotel look so grand from the outside and the lobby is big and spacious.
A lot of food around the area.
The room is big and clean, Toilet is big for Japanese standard.
They even provide light dinner. I will stay in this hotel again if I come back to Matsumoto.
Response from Property: Thank you for choosing Iroha Grand Hotel Matsumoto Ekimae.All of us at Iroha Grand Hotel Matsumoto Ekimae look forward to welcoming you again.Manager
PandaMania
Moderate Twin Room, Non Smoking
Stayed in Apr 2025
Family
33 review
8.0/10
Very Good
Posted on May 9, 2025
Decent hotel that is located 5 mins from the train station. Hotel offers free ramen or ice cream at night.
Response from Property: Thank you for choosing Iroha Grand Hotel Matsumoto Ekimae.All of us at Iroha Grand Hotel Matsumoto Ekimae look forward to welcoming you again.Manager
Anonymous User
Moderate Double Room, Non Smoking
Stayed in Dec 2024
Travel with friends
3 review
8.5/10
Very Good
Posted on Jan 6, 2025
Good breakfast with free ramen in night is best. Front desk was good. Restaurant staff behaviour should improve and they should not point out customers and try to give best service and support. They should not teach rules to customers
Response from Property: Thank you very much for having stayed at IROHA GRAND HOTEL, and taking your time to write a review. We are glad to hear that you praise our service. However, we apologise to you for our inconvenience. Thank you for posting your review. We are looking forward to welcoming you again. Regards, Iroha Grand Hotel
Kunying
Moderate Twin Room, Non Smoking
Stayed in Nov 2024
Solo travellers
12 review
10/10
Outstanding
Posted on Dec 30, 2024
Excellent location, just a 5-minute walk from Matsumoto Station! Spotlessly clean and surprisingly spacious room for Japan. The free simple supper (ramen or croffle ice cream) was a nice touch. Breakfast was a highlight—delicious with a huge variety of options. Highly recommend this hotel for its convenience and value.
Response from Property: Thank you for choosing Iroha Grand Hotel Matsumoto Ekimae. We hope you had a relaxing stay with us. We are very pleased to receive your many compliments. We will continue to strive to provide our guests with services that will satisfy them. We hope you will visit us again when you come to Matsumoto. Iroha Grand Hotel Matsumoto Ekimae Manager
ADOPTfamily
Moderate Twin Room, Non Smoking
Stayed in Nov 2024
Family
20 review
10/10
Outstanding
Posted on Dec 10, 2024
Excellent hotel in good location. Hotel warmly heated and comfortable despite very cold weather. Actually snowing during our stay. Enjoyed our stay. Multi-storey parking available off-site about 100m away for 1500yen, multiple entries/exits per day for fixed price.
Shopping malls nearby
Response from Property: Thank you very much for choosing Iroha Grand Hotel Matsumoto Ekimae.We would also like to thank you again for your kind words of praise.We hope you had a relaxing stay with us.We will do our utmost to live up to your kind words and we will continue to do so in the future.Thank you very much for taking time out of your busy schedule to write to us.We hope that you will have the opportunity to stay with us again.We look forward to welcoming you again.Iroha Grand Hotel Matsumoto Ekimae Manager
Anonymous User
Moderate Twin Room, Non Smoking
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Dec 31, 2024
Good near Parco
Response from Property: Thank you very much for choosing Iroha Grand Hotel Matsumoto Ekimae from among many hotels. All of our employees thank you from the bottom of our hearts. All of us at Iroha Grand Hotel Matsumoto Ekimae look forward to welcoming you again. IROHA GRAND HOTEL
Chocolate105
Stayed in Jul 2023
Travel with friends
73 review
8.5/10
Very Good
Posted on Aug 27, 2023
Amazing that hotel provided free ramen or dessert after 9pm.better still , their breakfast is wonderful with local fresh ingredients.sizeable room with bathtub. Very close to JR station. Many restaurants nearby the hotel. Highly recommended for travelers who plan to go to Kamikochi as you can purchase the tickets to go Kamikochi from JR station. Very convenient. If you have time , you can stay two days in hotel to enjoy whole day in Kamikochi and walk around the city in another day .
6/10
Response from Property: Thank you very much for using Iroha Gran Hotel Matsumoto Ekimae.
I would also like to thank you for your compliments, and I am very honored.
Did you have a relaxing time during your stay? We will continue to work hard to satisfy our customers,
If you come to Matsumoto again, please come and visit our hotel. Thank you for your post.
Iroha Grand Hotel Matsumoto Ekimae Manager
Anonymous User
Moderate Double Room, Non Smoking
Stayed in Apr 2023
Solo travellers
4 review
10/10
Outstanding
Posted on Jun 12, 2023
Big enough room for Japanese standards. Clean. Easy and friendly check-in and check-out.
Response from Property: Thank you for using Iroha Grand Hotel Matsumoto Ekimae.
Did you have a relaxing time during your stay?
We will continue to do our best to satisfy our customers, so please come visit us again when you come to Matsumoto.
Thank you for your contribution.
Iroha Grand Hotel Matsumoto Ekimae Manager
Guest User
Moderate Double Room, Non Smoking
Stayed in Mar 2025
Solo travellers
79 review
9.5/10
Amazing
Posted on Apr 26, 2025
The hotel is about a five-minute walk from the train station. The front desk staff was very polite and checked us in quickly.
The room was small, not much room to move around.
There are not many types of breakfast, but the taste is good.
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Beixiang
Moderate Double Room, Non Smoking
Stayed in Mar 2025
Business travellers
172 review
9.5/10
Amazing
Posted on Apr 29, 2025
The hotel is very close to Matsumoto Station, only a 5-minute walk away. You can see the snow-capped mountains downstairs of the hotel. It is about fifteen minutes' walk to Matsumoto Castle. The whole city is very clean, small and exquisite, and the hotel room is not big.
Original TextTranslated by Google
Response from Property: Thank you for choosing Iroha Grand Hotel Matsumoto Ekimae.All of us at Iroha Grand Hotel Matsumoto Ekimae look forward to welcoming you again.Manager