Hampton Inn & Suites Chicago Southland-Matteson

Fantastic stay, clean and hospitable

Very unfriendly hotel, always calling police for the guests in the hotel, my wife was at a point wanted us to check out into a nearby hotel,but given that I have been a member of Hilton Honors for more thank 2 decades, I had to calm her down. The experience was very horrifying, when they evicted an Autistic child, his siblings and parents with almost four police men, all efforts to plead with the management was proved unsuccessful. I have never seen a Hilton brand hotel like this in my entire lifetime. I recommend Hilton Honors to remove their name brand on this hotel or alternatively remove all the management and staff of that said hotel. Very horrible NOT recommended for any serious traveller.

They overbooked the hotel and did not have the double queen suite I booked two months prior nor the king room my sister requested so they downgraded her to a double room. They were poorly managed and the police were already on the premises kicking other guests out and management talking loudly and rudely to other guests. They also had absurd rules about no cake being allowed in the hotel. Really strange. We obviously chose to stay elsewhere.

We had a wonderful experience. The Facility was neat and clean. There are stores and restaurants close to the Hotel. We felt very safe.

This hotel is an absolute catfish. The staff is attitudy, unprofessional and the hotel has severe maintenance issues that are not only not being addressed, but ignored upon bringing it to their attention. I WOULD NEVER stay here again. Also, the front desk is as barely at the front desk and they don’t answer the phone after hours if you are a guest. 10/10 highly DO NOT recommend.