The is a superb hotel. We were meet by friendly staff and a lovely welcome drink (after a 12 hour flight was appreciated). The colleague explained to us our package and then showed us to our room, were within a couple of minutes our Butler Roshan arrived to show us how everything worked and offered to unpack out cases for us. It happened to be my mother's birthday whilst we were out their (not that we had told them). On the day, we came back from our excursion to find a lovely towel decoration in the shape of a birthday cake decorated with flowers from their garden. There was also a vase on the table with flowers from their garden. To top it all, in the evening at dinner, they had laid a special table with flowers (again from their garden) and present my mother with a lovely chocolate cake with a plaque wishing her "Happy Birthday" and had pearls/small sea shells. To our astonishment the plaque was edible. We used the Spa twice. Divya and Naomi are excellent. The Manager of the area (I didn't get her name) really looked after my mother when she went to use the Sauna/Steam Room. It is a very calming area to visit. All the hotel staff were welcoming, friendly and couldn't do enough for you to make your stay an enjoyable one. Here are just some of the staff we dealt with:- Joselyne (Butler) Ansuya (Chambermaid) Han (Concierge) Ricardo and Captain Mike (Yacht Club) Trisha (Chef on Breakfast) Shirley, Julie, Yashika, Janit, Ruben (The Dining Room) Kalash, Yakish (Bar staff) Stefan, Kooshal, Sarian (The Planation Restaurant) Sam (Pool Area) I do apologies if I misspelt any of the names and I know I have missed off others but just want to say a heartfelt thank you to you all for making our holiday so memorable.