SpringHill Suites Kansas City Airport

Worst mattress I’ve ever experienced in a hotel. Half of mattress had a large and deep depression in it.

Very nice and spacious rooms. Good commodities and friendly people working in the hotel.

I liked the location and amenities as compared to many other hotels in the area. The best part was that it was quiet. Many of the hotels in KC are right next to very busy highways. Made for a more relaxing stay. The breakfast was nice as well and had good options.

Nice hotel. Good breakfast. Clean and good location. Only thing was the body wash and conditioner were out and needed to be refilled.

The General Manager of those hotel (Aaron) is condescending, rude, and discriminating. He never apologized for inconveniencing me or talking to me like I was one of his employees. When I told him I won’t stay there in the future, he literally responded with, “Okay.” I have worked in customer service my entire life and I learned early on when a customer says they will take their business elsewhere, you do everything in your power to keep that from happening. Customer retention is the number one priority in customer service. How this guy became manager is anyone’s guess, but here’s something you don’t have to guess about: pick a different hotel. Because if you pick this one and have to talk to the manager about anything, you will see you had been better off sleeping in your car.

Beds were comfortable, spacious room, the breakfast was great! Lots of options and the attendants kept it filled! They did a great job with lots of people staying there.