Carton House, a Fairmont Managed Hotel

It is a lovely hotel. However the service was lacking slightly for a 5 star hotel. For example, they were aware the tv was broken in most rooms, but there did not seem to be an impetus to fix them. The door to our bedroom was not working properly and there were smaller cosmetic issues most particularly noticed in the gym. It was a lovely stay, but there definitely is room for improvement.

Perfect small family getaway! We loved our entire experience at Carton House. The food was amazing, the room was impeccably clean, the scenery was incredibly beautiful, and my husband loved the golf! We had a picnic on the grounds which was a highlight. The staff was all very friendly and made consistent effort to help us out when we had inquiries. We brought out 10 month old baby with us and were able to take her for walks around the grounds and bring her to all the restaurants without feeling like she was a burden, thanks to the staff's warmth. We brought her to the pool during kid hours too! We felt especially well taken care of my Emma who was one of the managers at the Carriage House. Additionally, the spa was beautiful and extremely relaxing. The only issue we had throughout our experience was difficulty with getting the phone answered at Guest Services, but when we brought it up everyone was really helpful and understanding.

Lovely grounds and a beautiful building. A bit spaced out like a Vegas hotel experience. The spa, pool and gym were very good. But the wellness center is hard to find unless you go outside the building. We spent six nights here and issues at every breakfast. One time they ran out of teaspoons and took nearly 10 minutes to get us one. Another time they were out of plates. Several times they brought other peoples’ hot food to our table. We had one dinner and that didn’t go smoothly either. Took fifteen minutes to get a glass of prosecco. Waiters at one point getting angry with each other in French close to our table. And, when our chowder that we were sharing arrived it came without spoons. We shared a hamburger and that arrived uncut and without any cutlery. Also, the phone in the room didn’t work. I mentioned this to reception and they said maintenance would handle the next morning. They did not and I had to follow up. Overall, very disappointing for a hotel of this class.

The Carton House is an absolutely breathtaking property, complemented by a team of caring and attentive staff. The dining options ranged from casual to elegant, and the dining rooms themselves were beautifully decorated. To celebrate our friend's birthday, I ordered a small red velvet cake, and was given the option to have it delivered either to one of the dining rooms or to my room. We chose to celebrate at The Carriage House, where our cake was not only delivered to our table after dinner, but it was also absolutely delicious! During our stay, we also had the chance to experience the Beekeeping Experience, which exceeded all expectations. While I anticipated it being unique, I didn't expect to walk away with such a deep understanding of the entire process. The beekeeper, Thomas, was fantastic—he took the time to explain everything from the basics to the various hive levels, as well as the fascinating life cycles of the bees. It was an educational and truly captivating experience that I would highly recommend. A heartfelt thanks to the entire Carton House team for making our stay so memorable, especially Paula and Constantine (Guest Relations), Alfonso (Bar), Courtney (Kathleen's Kitchen), and Aimee (The Carriage House). We truly appreciated our time here!

Absolutely wonderful experience. Went for our 25th Anniversary; grounds are incredible-lush and historic, room was great, staff (Brian, Christina, Javier especially, the whole crew at Kathleen's!) provided impeccable service-memorable trip, we would recommend for sure.