Let us not beat about the bush. This is not a hotel , it is an up market B&B. They only serve breakfast, and the staff are difficult to find at other times, As befits an up market B&B , the bedrooms are well and tastefully decorated. But many of the rooms face the road, and do not give the guests in these rooms the benefit of the greenery at the other side of the house shown in PR photos Also, as with a B&B, there is little service outside breakfast. To get a drink or a coffee borders on the impossible. They really do not want you sitting in the public areas in the evening The breakfast is reasonable, without being outstanding (one would expect an outstanding breakfast at this end of the market). Whatever the theory is on choice offered, in practice the staff serve what they wish to serve. Service is slow It really is the staff (or perhaps the lack of them) that let this place down. Young staff, poorly trained, find it easier to avoid guests , rather than serve them. And when they do come face to face with a guest, are unable to cope with whatever situation they are expected to cope with. I note that these are not just my views, but most 2024 reviewers have reached the same conclusion. I would hope that the management (wherever it is hiding) takes note of the 2024 reviews and remedies the deficiencies before their business disappears