Grand Hotel Soleil d'Or

Exceeded all expectations, pictures do not do the place justice, the team is very attentive and impressive

It was the second time we stayed at one of the chalets of Soleil D’Or . We chose it because of its wonderful location and our last year’s positive experience. The chalet itself is really nice and very welcoming for families and groups of friends. It has all the features of a five star chalet but it’s lacking some details that would make it perfect (for example, why put fake candles in all the chalet of none of them have batteries ?!🤷‍♀️ Or not put soap in the bathrooms ‘because there is shower gel anyway’ ) I am sad to say that, compared to last year, the services were worst. It felt like a general sense of confusion, poor communication and lack of professionalism. When we booked the chalet, no one informed us that one of the bathrooms in the vila was completely non functional and under renovation. They offered to finish renovation while we were there … which we obviously refused . Also, there was much confusion about the breakfast in the vila and we were told to cook our own eggs so that they don’t get cold by the time room service will bring them to the chalet. The hotel shuttle cannot be booked in advance and it took some time until someone properly explained to us how it works , which was finally ok. The only faultless services were the ones offered by the hotel SPA , which we enjoyed every day during our stay.

The hotel room and grounds are very nice and spacious. We liked the spa and the jacuzzi was hotter than many in other Alpine resorts. The rooms were very clean. The concierge service was not at all worthy of a 5 star hotel. I’ve skied France before and we were in Paris a week before we stayed here. The service was exceptionally underwhelming. The employees were just young and inexperienced with luxury travel. We stayed the first week of January so maybe their “a team” was taking time off. -The staff in the lobby barely stopped their conversations with one another to greet us “bonjour” when we walked in. -I asked for assistance in getting to the lift. The girl at the desk literally rolled her eyes and told me it was a 5 minute walk. I stay at resorts in the Alps every year. Every other place I go they help with a map and directions. - My husband asked for water 3 times at breakfast before getting a glass -The ski room lock never seemed to work and open up (small I know but after lugging your skis around you don’t want to have to walk around the entire building on ice to get someone to open the door for you) -We were at a Michelin dinner and asked our waiter to call the complementary vehicle to pick us up at 10:30 PM. The hotel told him it ended at 10 PM despite telling us twice it ended at 11. The hotel the restaurant was in ended up driving us home. We will stay there next time…

Not recomended I PAY A TRIP OF TWO ROOMS IN SUCH A BEAUTIFUL PLACE ! The room was an attic with NO VIEW IT WAS LIKE YOU WERE IN JAIL ! Terrible feeling and for such a long term it was worst! Didn’t like it at all !!!!

Wonderful hotel and we will come back.