Anonymous User
November 10, 2023
I don’t know how the good reviews on the Internet came about. They are largely inconsistent with reality.
1. Facing the Asia-Pacific face, the service staff's attitude is average and they will not take the initiative to confirm member information and level. I applied for a room upgrade as a senior member, but was rejected because there was no room. However, there are still available corresponding room types on the official website and third-party platforms. I was told that it would be confirmed the next day, but after asking, it was still not available. When another staff member saw that it was a platinum member, he immediately changed his story and said that he had to change the room if it was available.
2. There are basically no services, which is very different from the previous intercontinental ones.
3. The room facilities are very average and old. In addition, the quality of the slippers is extremely poor.
4. There are actually very few breakfast options, which cannot match the level of an established five-star brand.
Original TextTranslation provided by Google