Hotel Indigo MELBOURNE ON FLINDERS by IHG

Regarding facilities, this Indigo is very mediocre. No pool, small rooms, and the bathroom even had an odor despite being newly renovated; it was quite disappointing. But what really made me want to leave a bad review was that the hotel's parking was unavailable. We had to use the car park across the street, which cost 33 AUD per night. However, we noticed the car park itself only charged 23 AUD, which is just appalling. They charge hotel guests an extra 10 dollars without any prior notification. We also stayed at the Hyatt next door, only 50 meters away, and for a similar 4-star rating, that place was much more upscale. The towels and slippers at Indigo were a notch below other hotels, quite unsatisfactory. The service was virtually non-existent, and the front desk was very inefficient. I rarely leave bad reviews, but...

The hotel is located in downtown Melbourne, offering convenient transportation. The facilities have a stylish design, though the room cleaning service was just average. The breakfast variety and quality, however, far exceeded my expectations.

This hotel offers excellent value for money. The front desk staff can speak Chinese, which was a great help. There are some nice little restaurants right next to the hotel with really good food. The service is prompt; they brought tea to my room very quickly when I asked. Housekeeping keeps the rooms quite clean, and the breakfast is also very good.