Adara Hotel Richmond

Not clean Tv didn’t work Way overpriced Never afain

Was a pleasant stay however when booking I was never told about the $100 room deposit that was required upon check in and was then left with no money I was extremely disappointed

Positive check-in experience however I was charged twice for my stay without being consulted first. When I checked in I paid for my stay upon arrival. 3 2 nights later I was charged again and only knew when my netbanking notified me. When I spoke to the front desk they told me I 'hadn't paid yet'. I showed them the paymwnt receipt as well as the transaction on my netbank app and they weren't convinced they should refund me and had to 'speak to someone about it'. Turns out they did try to ring me to notify me of charging me again for my stay but they rung my room number and not my mobile which was provided to them... I was bemused as to how staff would think guests would be more accessible to them from their rooms than on mobile since guests tend to be out while on holidays and not sitting in their hotel room. They eventually resolved the issue and refunded me for the second amount they charged me and waived my parking fee which was appreciated. The place itself needs some revamping. The hallway smelled old and the bathroom was dated. I hoped to like Adara more but was disappointed. I was frustrated

Great location minutes to city via tram or walk, quiet area away from the hustle of city but close enough. Great eats and bars nearby

Perfect to stay when you see a concert or sport at AAMI, tennis centre or MCG. Walk to them all

I have stayed at adara Richmond quite a few times now and always found it to be very clean and reasonably comfortable. My only improvements would be that the chairs on the balconies are very low and difficult to get of. And the pillows are not great.

Parking on the street didn’t seem safe and underground parking is limited and expensive.