We showed up a few hours early and asked about checking in. They said not till 3:30. We when back at 2:30 just to see and they took our name and number and said they would call us as soon as it was ready. We waited till 4:00 and they did not call, so we checked again and they said the room was ready. We also asked about changing to an interior room with a balcony and were told they would check but did not confirm. When we finally made it to our room, not only had we lost our room with a view but there was no balcony. At check out the attendant was polite and said we were good to go. I had already alerted valet thru their app. We waited about 5 minutes and there was no one around. I went back inside to the front desk, and the employee was asleep in a small room off to the side of the front desk. I woke her and she was polite and asked what did I need. (This was the same person that just checked us out) I asked her about the valet app and if I had done it properly, she then told me that they were not in yet but that she would go get our car. I’m thinking maybe if she was rested, she would have thought to mention this when we checked out. Also when we did finally check in, they were telling others that their room was not ready and the staff was still cleaning rooms when we returned from dinner at a6:45 pm. Overall, it is a nice facility and has the potential to be amazing, they just need some staff that are more customer oriented.
