Courtyard Memphis East/Bill Morris Parkway

We stayed two nights. The first night was fine. However, when we returned to our room on our second day, after spending the day in Memphis, our room was not made up. I went to the front desk and let the lady there know and she told me that we were supposed to ask for housekeeping services. I told her that nobody had ever mentioned that to us. She just shrugged and said nothing. So then I asked her if somebody could supply us with towels, Kleenex and toilet paper. She said housekeeping had all left. By this time, I was feeling really frustrated but I patiently asked her if she could get us the room supplies. Again she shrugged and just stood there. Finally after she realized that I wasn’t leaving, she very slowly shuffled off and eventually brought me what we needed. No apologies, no compassion or care at all. When we checked out, I asked if this was the Marriott’s policy to not provide housekeeping services unless they were requested. The lady said absolutely not! I also told her that there was no shampoo, conditioner or body wash in the containers in the shower. This lady was very shocked and apologized over and over. I would not expect this poor service from a Marriott hotel, nor would I recommend staying here unless you are desperate. A very disappointing stay for my husband and me.

Carpet on the room was filthy walking around bare foot my feet got black from all dirt on carpet

The television wasn’t working and the staff knew prior to my check-in and failed to inform me of this. Although the staff was very friendly and helpful the building could use plenty of renovations.

Nice, clean, quiet place with great fresh fruit availability along with other things and not far from all the fun places we went to.

I was in town for a medical procedure. Our room was pristine, and the staff went out of their way to make us comfortable and welcome.

The staff was great the stay was good waking up to your vehicle being ransacked and you friends bikes stolen, we where informed onsite security. They left the site.

This property is a mess. Carpets are dirty worn and stained. The elevator is unclean, dirty and worn out. The outside needed ****ing and some significant cleaning. In addition there were vehicles that were robbed. They did get a mobile guard during the evening

I think someone got murdered in my room. Blood on the bed, curtains. I picked this place because Courtyard Hotels are supposed to have a bar, they didn’t have alcohol. I wanted to wash my clothes. Guess what? Washer and dryer are out of order. Want some ice on the 3rd floor? Too bad, out of order as well. They didn’t have was cloths. I actually need my money back for this one.

The staff were all friendly, but our room had ants and the food at the Bistro was not good. As for our room, we were able to move ro a new room.