Italia Estación Hotel, Merida

Staff is very kind. Room is clean.

Beautiful, clean property, Directly across from the main bus terminal. Amazing staff, providing excellent hospitality.

Had to wait over half an hour to even be seen when there were two members of staff and only one other guest trying to check in. The room was filthy - I stood in something sticky, the surfaces were black with dust, dirt and hair, there were even wasps on the bed. The room is also way smaller than the listing gives the impression, I could only just squeeze my suitcase in and could not open it. Everything in the build could be heard and there was a window above the door so if felt like you could be watched without privacy. Worst, I booked the place specifically with WIFI as a priority because I have to work and take video meetings but it did not reach the room. The reception to their credit tried several things but nothing worked. They tried to charge me more and move me to another room but the problem would be the same and I should not be charged more for their fault. In the end, everything took over an hour and I had to leave and book another hotel with working WIFI. They dealt with things poorly and while I'm normally patient and understanding this has left me with a sense of injustice and lack of care. I don't know if I'll even get my refund.

close to bus station, i did not like that it smelled like mildew, The door to the room didn't lock. it was brighter in the room at night than during the day couldn't sleep. The staff didn't fix the problem with the door though they tried. I've stayed in places cheaper that were way nicer.

Don’t Stay Here! Although the people were nice they were disorganized with check in. The beds were made beautifully. The mattresses were hard but comfortable for sleeping. The room was clean except the black mold going up the wall in the shower. There was NO hot water in the shower. The sink faucet overshot the sink and wet the floor. The bath towels we were given were still damp. We could hear the staff talking to each other from the hallway to the registration desk all night. They had drinking water in a big jug at the registration desk but no cups! Fortunately we had empty bottles to fill. The room smelled of paint. I was very disappointed.

Bad all