Lofts Roma Norte by VH

My Room Was disgusting. When I checked in. Nobody’s No What happened. They cannot even figure out how to fix it. Never Stay There.

A couple of hours before the check in we received notification that the apt was no longer available and they moved us to another that was further. The person that was bringing the keys decided going somewhere else thus my family was standing outside the property for a while. We needed clean towels after three days and they said we had to tell them two days in advance. The service was mediocre. The property was fine. Clean and easy accessible by taxi or Uber. Other family members also had a bad experience with the same company so I will stay away from them, at least the group operating in Mexico City

Not what it seems These lofts look modern and comfortable however once inside they are paper thin separated to each other which means you will hear absolutely everything what’s going on in every apartment. People were very noise in common areas or high volume TV until 3am or more. The response from the property management was very slow from the beginning. Contact phone numbers that are no longer in service. Late check in instructions and slow turn over for messages placed throughout the ********** app. Another bad experience was the heat and mosquitos inside the loft. Although the staff brought us a fan by request, which alleviated the asphyxiation we were feeling, the mosquitos took care of the rest.

There were so many things in bad condition, they say they will give me a reimbursment and they never did

We weren't able to sleep in the booked hotel because when we arrived they told us that they do not have our reservation. After 2 hours!!! of waiting we finally got an alternative which was about a 20 minute walk through the city (no, they didn't offer us a taxi or any refund!). It was a room with a lower standard, we were not able to shower as the water was coming out in every direction because of the chalky deposit. Also there was a lot of mold in the bathroom. So the booking process seems to not work at all as we weren't the only customers with these kind of problems during this evening.